Duke University Health System Job Description: |
| Job Title: COMM SPECIALIST, LIFE FLIGHT | Job Code: 4034 |
| FLSA: N | Pay Target: C2 |
| Date: 04/23/2018 | Supervisory Responsibility: No |
Perform a variety of activities in the Life Flight Communications Center to include the operation of switchboard, radio console, weather radar system, computer database, mapping systems and related systems and equipment in support of air medical and ground-based patient transport services.
Operate communications center switchboard, two-way radio transmission and receiving console, weather radar system, computer database, mapping systems and related systems and equipment in support of air medical and ground-based patient transport services.
Respond to emergency transport calls and dispatch Life Flight/Life Care crew according to established procedures; receive incoming calls and set up teleconferences with attending physician(s), flight nurse, referral source and appropriate receiving units; provide information on aircraft or ground transport availability, weather projections, locations and time projections.
Recommend appropriate utilization of Life Flight/Life Care services to medical control officer on duty; outline available options and recommend course of action based on assessment of all relevant factors.
Maintain interface with Public Safety to ensure proper coordination of transport services in emergency and trauma-related transport activities.
Monitor, read and interpret weather radar information as requested.
Maintain database on referrals and hospital locations; access, read and interpret county, state and specialized maps for determining locations of accident scenes or referral sources.
Provide statistical information as requested to flight crew to include average flight distance, average time, latitudes and longitudes; provide directions for specific landing sites.
Participate in Life Flight/Life Care educational outreach programs as directed.
Enter and record a variety of data and maintain a file of reports, forms, records and daily log. Perform other related duties incidental to the work described herein.
| Education: | Work requires the ability to operate radio/console equipment and transmit information generally acquired through a high school education. |
| Experience: | Two years of dispatching experience in 911 control line, fire/police dispatching, air traffic control, hospital-based health or related setting. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE |
| Degrees, Licensure, and/or Certification: | Requires North Carolina EMT licensure, National Emergency Medical Dispatcher EMD certification, OR National Association of Air Communication Specialist Certified Communicator (NAACS) / International Association of Air Communication Specialist Certified Communicator (IAMTC). |
| Knowledge, Skills, and Abilities: | DATA ENTRY/CRT CUSTOMER SERVICE TELEPHONE PROTOCOL |
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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
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Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.