Duke University Health System Job Description: |
| Job Title: COMMUNICATION CTR OPERATOR I | Job Code: 4035 |
| FLSA: N | Pay Target: B1 |
| Date: 06/27/2005 | Supervisory Responsibility: No |
Perform duties required to operate a PBX switchboard and communications equipment and alarms.
* Answer incoming calls in a timely manner, answering all incoming calls. Answer questions of caller according to hospital policy and direct calls to the appropriate department. *Overhead page authorized personnel over PA system in accordance with policy with regard to the time of day, whether or not the person is a physician, employee or guest. *Maintain a beeper list and beeps personnel according to type of pager. *Knowledge of the different panels and all alarms within the PBX and what they are for so that the appropriate policies can be followed to notify the appropriate personnel when an alarm triggers. *Immediately notify Engineering and/or Safety/Security when alarms or equipment malfunctions or when unsafe conditions occur. *Learn all departmental policies, especially correct procedures as they pertain to alarms and codes in emergency situations and know his/her role in implementing plan and the hospital call back-roster. *Attend the hospital's employee orientation and spend time with the PBX Supervisor to become knowledgeable on departmental procedures.
| Education: | High School graduate |
| Experience: | Prior knowledge of a communications system is preferred. |
| Degrees, Licensure, and/or Certification: | N/A |
| Knowledge, Skills, and Abilities: | N/A |
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
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Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.