Duke University Health System Job Description: |
| Job Title: COMMUNICATION CTR OPERATOR II | Job Code: 4036 |
| FLSA: N | Pay Target: B2 |
| Date: 06/27/2005 | Supervisory Responsibility: No |
Perform telecommunications tasks under general supervision as a member of a team in operating computerized communication systems at Duke University following established policies and procedures.
Respond, screen, and relay incoming and outgoing long distance, local and inter-communication calls through use of computerized communication systems to include, but not limited to Integrated Services Digital Network (ISDN) console, Data General terminal and Operator Services Position System (OSPS). Receive, dispatch and document data to teams in emergencies and/or life threatening situations including, but not limited to, fire alarms, code 5, Poison Control Center, Diver's Alert Network, Life Flight and disaster. Page personnel as requested using master listing; retrieve pages; receive and deliver messages; locate staff members on and off University property; provide operator assisted teleconferencing bridge, including international teleconferencing toll calls.
Provide information about the University to students, staff, and the public reviewing sources as necessary including, but not limited to, on-call schedules, research programs/studies, physician rotation and referral, and non- confidential patient information.
Maintain and relay current listing of telephone and paging numbers incorporating changes and new assignments as they occur.
Assist the on-duty supervisor during peak times as directed.
Assist in the training of new Communication Center Operators as directed.
Perform other related duties incidental to the work described herein.
| Education: | Work requires knowledge of basic grammar, comprehension, and communication principles normally acquired through a high school education. |
| Experience: | Work requires 1 year experience as a communication center operator trainee or related position to acquire competency in the operation of a communication terminal and related equipment. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE |
| Degrees, Licensure, and/or Certification: | N/A |
| Knowledge, Skills, and Abilities: | CUSTOMER SERVICE TELEPHONE PROTOCOL MEDICAL TERMINOLOGY |
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.