Duke University Health System Job Description: |
| Job Title: SURGERY SCHEDULER | Job Code: 4655 |
| FLSA: N | Pay Target: C1 |
| Date: 03/24/2025 | Supervisory Responsibility: No |
The Surgery Scheduler is responsible for coordinating all perioperative activities related to scheduling surgical procedures. This role involves direct communication with patients, physicians, and healthcare staff to ensure seamless scheduling and preparation for surgeries.
Surgical Case Management: Review surgical postings to ensure accuracy, including correct patient, procedure, diagnosis, and surgical site.
Review incoming referrals received, enter referral and order into system, and coordinate scheduling in the appropriate template depending on reason for procedure.
Address discrepancies or missing information with providers before scheduling.
Schedule surgeries in Epic or other scheduling systems, coordinating with hospitals and surgical centers to secure operating room times.
Manage complex pre-operative and post-operative patient appointments, including related ancillary and diagnostic services, clearances and follow-ups.
Patient Communication: Provide patients with detailed instructions regarding pre-operative and post-operative care.
Respond promptly to patient inquiries, addressing concerns and providing reassurance throughout the surgical process. Deliver verbal and written confirmation of surgery dates and related appointments.
Insurance and Billing: Verify insurance benefits and obtain prior authorizations for procedures requiring approval if required.
Notify patients of out-of-pocket costs and guide them through financial responsibilities.
Submit billing sheets daily for coding of surgeries.
Coordination and Documentation: Record and manage the surgical schedule for staff and providers.
Ensure all required documentation, including medical clearances and lab results, is collected and accurately logged.
Work closely with anesthesia and other specialists to coordinate patient needs.
Other clinic duties as assigned.
| Education: | A high school diploma or equivalent is required. Associate's degree preferred. |
| Experience: | Two years of experience in a clinical setting or in a coding/billing setting. An associate degree or higher may substitute for the experience requirement. Prior experience on Epic preferred. |
| Degrees, Licensure, and/or Certification: | N/A |
| Knowledge, Skills, and Abilities: | Ability to deal tactfully and courteously with internal and external customers. Ability to follow through on details of a project through completion. Ability to organize and set priorities. Knowledge of medical terminology. Knowledge of CPT and ICD coding preferred. |
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
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Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.