Duke University Health System Job Description:
DLNH - CUSTOMER SVC REP (4740)
Job Title: DLNH - CUSTOMER SVC REP  Job Code: 4740 
FLSA: N  Pay Target: B2 
Date: 02/24/2025   Supervisory Responsibility:  

General Description of the Job Class

This position will interact with patients at their bedside, guiding them through the complexities of various programs and providing them with the support they need to access essential benefits. This position will help patients navigate complex financial assistance programs from the bedside.

 

Duties and Responsibilities of this Level

 

Required Qualifications at this Level

Education:

High school diploma or equivalent

 
Experience:

2 years of relevant experience

 
Degrees, Licensure, and/or Certification:

 
Knowledge, Skills, and Abilities:

 

Distinguishing Characteristics of this Level

 

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.