Duke University Health System Job Description: |
| Job Title: ASST DIR, HR SERVICES DUHS | Job Code: 5583 |
| FLSA: E | Pay Target: H2 |
| Date: 06/01/2026 | Supervisory Responsibility: Yes |
The Assistant Director of Human Resource Services is responsible for developing and leading an HR Services operating model for Duke University Health System. This role provides strategic and operational oversight of HR services for an area of expertise (i.e Talent Acquisition, Talent Care Center, Talent Development or other HR Center of Excellence) ensuring services are scalable, compliant, data- driven,and centered on an exceptional employee and leader experience. This role may lead and develop a team of associates setting clear expectations and fostering a culture of accountability, service excellence, and continuous improvement.
Collaborate with the Director or AVP to determine strategic and tactical direction, methodology and resources required to develop and implement HR Service programs across Duke University Health System.
HR Service Delivery: Develop and maintain professional consultative and collegial relationships across organization through understanding of various business needs and requirements. Identify value add strategies. Collaborate with key operational, clinical leadership to assess and prioritize needs and develop appropriate responses and plans. Consult with HR, senior business leaders & other key stakeholders to perform periodic needs analysis to identify needs of the leaders.
Program Development and Implementation: Own the design, documentation, and optimization of HR Services workflows to drive standardization, reduce variability, and enable scalability. Lead continuous improvement initiatives to improve customer satisfaction and service consistency. Ensure development and maintenance of SOPs, job aids, knowledge articles, and training materials to support consistent execution and knowledge transfer.
Program Development and Implementation: Own the design, documentation, and optimization of HR Services workflows to drive standardization, reduce variability, and enable scalability. Lead continuous improvement initiatives to improve customer satisfaction and service consistency. Ensure development and maintenance of SOPs, job aids, knowledge articles, and training materials to support consistent execution and knowledge transfer.
Data Analysis: Build and maintain a data driven organization to guide programs, projects and initiatives to systematically and proactively develop plans, analysis and strategies. Analyze trends and operational data to proactively identify risks, bottlenecks, and improvement opportunities. Provide regular operational reporting and executive level insights to support informed decision making and continuous improvement.
| Education: | Bachelor's Degree in Human Resource, Business or related field is required. Master's Degree in in Human Resource, Business or related field preferred. |
| Experience: | Five years of work experience in a human resources field required. Previous leadership experience preferred. |
| Degrees, Licensure, and/or Certification: | N/A |
| Knowledge, Skills, and Abilities: | Experience in data analysis and interpretation required. Experience in workforce development, workforce planning, organizational design preferred. Experience in health care, pharmaceuticals, health insurance or related industry preferred. Demonstrated core knowledge of and ability to collaborate with all areas within HR such as talent acquisition, talent development, compensation, benefits, shared services, is preferred. Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on time, high quality results. Previous experience leading people with strong coaching, motivating and mentoring skills required. Demonstrated ability to build constructive, collaborative business relationships across cultures and organization levels including top level executives. Demonstrated ability to toggle between strategy development & tactical execution. Exceptional organizational and administrative skills, at ease with abundance of details and complexity, yet mindful of big picture, ability to handle multiple tasks, prioritize them, and carry them out independently. Strong computer and analytical skills; proficient with Excel and PowerPoint required. Demonstrated self-motivation,energy and tenacity in achieving results; optimistic yet realistic; upbeat attitude; ability to work in fast- paced, growing environment required. Flexibility to travel both locally, regionally and nationally to represent Duke University Health System is required. |
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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
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