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PATIENT TRANSPORT DISPATCHER
Job Title: PATIENT TRANSPORT DISPATCHER
Job Code: 4117
FLSA: N
Job Level: B1
Revised Date: 06/27/2005
Supervisory Responsibility: No
General Description of the Job Class
Coordinates functional transportation activities and communicates information to internal and external customers.
Duties and Responsibilities of this Level
Respond to telephone requests and assign staff to perform services on established priority basis.
Ensure that transportation services are performed on a timely manner.
Inform supervisor of activity level when additional support is needed and assist with resolution of those issues.
Dispatch appropriate personnel to code blue calls.
Monitor transport activities during transport to ensure transporters move from dispatches, to in process, to completion in a timely manner.
Assist all users with the Patient Tracking System.
Take initiative to meet the needs of customers with available resources and notify the customer when problems arise. May assume responsibility for department operation in absence of supervisor. Participate in training of new employees. Maintain established department policies, procedures, objectives, safety, environmental and infection control. Care for and maintain department equipment. Maintain required records and reports as directed. Prioritize requests-changes priority of requests to ensure timely response.
Required Qualifications at this Level
Education
Work requires the ability to follow and provide instructions to the public generally equivalent to a high school education. The ability to transport patients to various hospital locations is also required.
Experience
Minimum of 1 year of transportation experience. Working knowledge of Windows.
Degrees, Licensure, and/or Certification
BLS Certification
Knowledge, Skills, and Abilities
Manual dexterity in operation of machines. Much walking, lifting, and physical exertion. Ability to lift, push, pull 100 - 200 pounds. Requires full range of motion.
Requires good verbal communication skills to interact with patient, families, doctors and unit staff. Ability to follow oral and written instructions.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
