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RESIDENT ADVISOR, INTL PAT PGM
Job Title: RESIDENT ADVISOR, INTL PAT PGM
Job Code: 4139
FLSA: N
Job Level: D1
Revised Date: 06/27/2005
Supervisory Responsibility: No
General Description of the Job Class
Provide a variety of services to international patients and their families temporarily residing in Duke-sponsored apartments; perform a variety of interpretation, translation and medical escort services to assist non-English speaking patients receiving care within the Duke Health System-.
Duties and Responsibilities of this Level
Provides a variety of services to international patients and their families temporarily residing in Duke-sponsored apartments to include facilitating residents'orientation to the community and assisting in their adjustment to social and/or cultural differences encountered; answer questions and concerns; provide general information and advise residents regarding community living issues.
Serves as primary liaison between residents, internal and external management to ensure that residents' space and facility needs are met; collect monthly payments from residents; monitor ongoing use of residential space to ensure adequate living conditions, safety and respectful community living among residents. Organizes and coordinates periodic social events and activities to foster interaction and to promote emotional adjustment and well-being within the residential community of international patients and their families.
Performs a variety of interpretation and translation services to assist non-English speaking patients in various community interactions and while receiving care within the Duke Health System; facilitate verbal and written communication between health care providers, clinical support staff and patients/visitors.-
Ensures that information communicated by Duke staff is understood by patient/family; ensure that patients' communications to Duke staff are accurate, precise and convey the intended message.
Articulates and documents information accurately to convey patient's questions, concerns and messages consistent with risk management directives; provide required documentation as identified by the International Patient Center; maintain accurate and timely documentation within the program database.
Assists the non-English speaking patient with cross-cultural orientation to understand the nuances of medical care delivery within the Duke Health System.
Provides escort services and related informational services to patients and families as required; walk or direct patients and their entourages through the system as required. Performs other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Work generally requires completion of a Bachelor's degree -to acquire appropriate communications and organizational skills.
Work requires successful completion of conversation/translation competency testing in medical interpretation.
Experience
Work requires a minimum of one-year experience in a community service or health care related field.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
N/A
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
