Duke University Health System (DUHS) Job Descriptions
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INFORMATION COORDINATOR
Job Title: INFORMATION COORDINATOR
Job Code: 4171
FLSA: N
Job Level: B1
Revised Date: 06/27/2005
Supervisory Responsibility: No
General Description of the Job Class
Answer and refer incoming long distance, local and inter-communication calls that require special attention and information research.
Duties and Responsibilities of this Level
Answer and refer incoming long distance, local and inter-communication calls that require special attention and information research.
Research information request when necessary information is unavailable.
Maintain a current listing of senior staff and house staff on call, patient, staff and student telephone and paging numbers and special events and conferences occuring in and around the Medical Center.
Page personnel whose names appear on master listing; locate staff members on and off University property.
Maintain current listing of telephone and paging numbers incorporating changes and new assignments as they occur.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Work requires knowledge of basic clerical and communication principles generally acquired through a high school education.
Experience
Work generally requires six months of experience in patient/public contact position.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
CUSTOMER SERVICE
FILING
TELEPHONE PROTOCOL
OFFICE PROCEDURES
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
