Duke University Health System (DUHS) Job Descriptions
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APPOINTMENT COORDINATOR
Job Title: APPOINTMENT COORDINATOR
Job Code: 4554
FLSA: N
Job Level: B2
Revised Date: 07/01/2015
Supervisory Responsibility:
General Description of the Job Class
Coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies and procedures. Typically serves as the first point at which a patient is registered into Duke Health System.
Duties and Responsibilities of this Level
Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting.
Identify correct patient in Maestro Care, verify patient demographic and insurance data.
Notify patients of co-payment requirements and outstanding balances.
Coordinate labs and procedures in accordance with phsyician preferences. Notify patients of testing date, time and location.
Required Qualifications at this Level
Education
Experience
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
Degrees, Licensure, and/or Certification
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Knowledge, Skills, and Abilities
Strong verbal and written communication.
Basic PC and data entry skills.
Knowledge of medical terminology and telephone etiquette.
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
