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SELF-IMAGE CONSULTANT
Job Title: SELF-IMAGE CONSULTANT
Job Code: 4578
FLSA: N
Job Level: C1
Revised Date: 05/13/2019
Supervisory Responsibility: No
General Description of the Job Class
Duke Cancer Patient Support Program self-image team provides specialty services to patients facing cancer and cancer survivors coping with the impact of cancer treatment on their lives. The self-image consultant provides education, support, and personalized recommendations for products and services.
Duties and Responsibilities of this Level
Provide self-image consultations to patients. Consultations include: - Education about topics such as hair loss, scalp care, hair care; and skin changes. - Education about available products and services (such as prosthetics and orthotics, wigs, skin care products, make-up products, scarves, hats, clothing, self-image counseling, sexual health and intimacy services) - Personalized recommendations for self-image products based on patient preference. - Education/hands-on training for patients re: wig care, hair care, skin care, scalp care, make-up techniques, scarf tying, clothing options, etc. - Support to patients and family members coping with impact of treatments (radiation therapy; chemotherapy; surgery; etc.). Education about, and referral to, support services, as needed.
Retail responsibilities, such as opening and closing of store and register(s); sales transactions.
Balancing cash drawer and credit card transactions, make bank deposits, daily sales documentation and reporting.
Merchandise and in-kind donation inventory intake.
Upkeep of product displays.
Site-specific supervision and training of volunteers.
Maintaining clean, safe environment for patients and their family members.
Required Qualifications at this Level
Education
High School Diploma
Experience
Two years of customer service experience.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
N/A
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
