Duke University Health System (DUHS) Job Descriptions
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HIM TEAM LEAD
Job Title: HIM TEAM LEAD
Job Code: 4611
FLSA: N
Job Level: C3
Revised Date: 11/30/2019
Supervisory Responsibility: No
General Description of the Job Class
Coordinates and participates in clinic service activities to achieve continuous and optimal patient care.
Duties and Responsibilities of this Level
Assists with development and administration of all new hires orientation and training.
Assists with educating users on proper workflow as it pertains to HIM.
Workflow and schedule coordination.
Addresses minor HR related conflicts.
Coordinates team meetings.
Monthly quality review.
Oversight of Assigned WQ's.
Meets weekly with management.
Coordinates QA and Training Review Sessions.
Maintains log for issues and complaints for both customers and employees.
Addresses customer complaints at the initial stage prior to escalation to management.
Coordinates assignments, perform quality audits and provide routine feedback to new hires.
Coordinates progressive learning and validate competencies of new hires as demonstrated on Competency Tracking.
Coordinates introduction to Employee Engagement Initiatives.
Provides weekly updates to management regarding overall progress, competency achievements and productivity performance for each new hire through 90-day probation period.
Performs other duties as assigned.
Required Qualifications at this Level
Education
High school diploma required.
Experience
Four years of experience in a healthcare setting is required.
An Associates degree in healthcare or business may substitute for two years of experience.
A Bachelors degree in business or healthcare may substitute for four years of experience.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Good organizational skills, excellent investigative/analytic skills with detail orientation, and strong follow-through capabilities.
Excellent verbal and written communication skills in order to effectively problem solve, develop working relationships and assist system users.
Expert computer skills to navigate and query multiple electronic systems required.
Intermediate to Expert skills using Window-based software, familiarity with information technology hardware and software in a local and wide area network environment.
Ability to work calmly and efficiently in high-pressure situations.
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
