Duke University Health System (DUHS) Job Descriptions
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OPTICIAN
Job Title: OPTICIAN
Job Code: 4631
FLSA: N
Job Level: E1
Revised Date: 02/01/2023
Supervisory Responsibility:
General Description of the Job Class
Under close supervision, assist patients with selection, ordering and delivery of appropriate eyewear/vision aids and provide support related to adjustment, repair and replacement.
Duties and Responsibilities of this Level
Greet patients with professional attitude
Analyze and interpret prescriptions, including prism
Determine facial and eye measurements to be sent to lab.
Assist the patient in selecting appropriate frames and lenses by assessing individual patient needs.
Inspect eyewear so that it meets ANSI standards
Deliver prescription eyewear/vision aids and instruct customers in use and care.
Provide follow-up services, including eyewear adjustment, repair, and replacement.
Assist in various business duties, including frame and lens inventory, supply, product display and maintenance.
Send orders for corrective eyewear and other vision aids to lab or vendors daily or when needed.
Train patients on how to remove and insert contact lenses
May assist in training new personnel.
Monitor and control all expenses pertaining to assigned location including; lab costs, frame purchases, and all other miscellaneous and controllable expenses.
Assist with inventory of frames once a year
Periodically monitor ordering and delivery or turnaround time of eyeglass orders and contact lens orders at assigned location.
Assist patients and coworkers in troubleshooting/problem solving
Other duties as described herein.
Required Qualifications at this Level
Education
Experience
Work requires one year of related experience and/or training; or equivalent combination of education and experience.
Degrees, Licensure, and/or Certification
Work requries completion of High school diploma or general education degree (GED).
Must have licensure by North Carolina State Board of Opticians
Knowledge, Skills, and Abilities
Display a professional attitude
Ability to communicate professionally, in both verbal and written communication
Excellent sales skills
Officemate and Epic proficiency
Basic PC and data entry skills
Ability to organize and prioritize work effectively under stressful situations
Must be able to express a caring attitude while performing tasks required with accuracy and efficiency
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
