Duke University Health System (DUHS) Job Descriptions
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PROVIDER SUPPORT ASSISTANT
Job Title: PROVIDER SUPPORT ASSISTANT
Job Code: 4634
FLSA: N
Job Level: B2
Revised Date: 09/01/2023
Supervisory Responsibility: No
General Description of the Job Class
Provider Support Assistant will perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
Duties and Responsibilities of this Level
Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.
File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures.
Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
Utilizes multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
Coordinate services across multiple Duke Health locations, departments and providers.
Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke Providers.
Send and collect referrals, patient records, and other documentation as requested by provider(s).
Required Qualifications at this Level
Education
High school diploma or equivalent education required.
Experience
One-year experience of clerical or general office support required.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
N/A
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
