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DURABLE MEDICAL EQUIPMENT COORDINATOR
Job Title: DURABLE MEDICAL EQUIPMENT COORDINATOR
Job Code: 4657
FLSA: E
Job Level: D2
Revised Date: 04/22/2024
Supervisory Responsibility:
General Description of the Job Class
The Durable Medical Equipment (DME) Coordinator is responsible for all matters related to and concerning DME within the clinic. Including, but not limited to, fitting, refitting, custom measurement, patient education, financial counseling, prior authorization, and patient satisfaction. Acts as a liaison between staff, physicians, and leadership.
Duties and Responsibilities of this Level
Performs all facets of the patient DME encounter in clinic. Properly measures patient and chooses correctly prescribed brace from available inventory. Demonstrates proper application and use of products and conveys this clearly to the patient.
Based on knowledge of products in office inventory, suggests products based on provider's goals for patient treatment. This includes all office inventory of off-the-shelf products and available custom fabricated products. Follows up with patient for delivery and necessary troubleshooting.
Explains insurance billing or cash collection process to a patient during encounter.
Reviews DME WQs claims for assigned site to verify claims are clean and all documentation meets guidelines. Obtain patient's benefits and accurately interprets them to provide meaningful financial information for patient encounter. Initiates and completes prior authorization process when necessary. Brings outstanding issues to providers, local site leadership and DME Program Manager's attention.
Tracks, reviews, trends and reports DME program metrics, expenses, revenue, profit, shrinkage, denial trends to leadership.
Maintains an accurate site inventory by reviewing inventory PAR levels and leakage, orders stock, and stocks received inventory.
Trains and provides oversight at different locations to verify products are being applied to patients within manufacturer and safety guidelines.
Forwards all invoices to the HCA for payment once confirmation of product is received.
Follows up with any patient questions/concerns about DME products and billing issues.
Reviews products, introduces them to faculty, and follows process to add them to Epic preference list and educate staff.
Required Qualifications at this Level
Education
Bachelor's degree in biological science, athletic training, exercise science or Kinesiology.
Experience
One year of experience in clinic or healthcare setting preferably with duties that include patient care. Previous bracing/DME/Orthopaedics experience strongly preferred.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Degrees, Licensure, and/or Certification
National Athletic Trainers Association-Board of Certification (NATABOC) licensed or eligible NATABOC certification, American College of Sports Medicine (ACSM) certification or orthotic fitter certification preferred.
Knowledge, Skills, and Abilities
Excellent written and communication skills. Must be able to work within multidisciplinary team.
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
