Duke University Health System (DUHS) Job Descriptions
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COMMUNITY HEALTH WORKER
Job Title: COMMUNITY HEALTH WORKER
Job Code: 4670
FLSA: N
Job Level: B1
Revised Date: 06/01/2026
Supervisory Responsibility: No
General Description of the Job Class
The Community Health Worker provides non-clinical outreach, care navigation, and community based support to help patients and families access health, social, and community resources.
Duties and Responsibilities of this Level
Care Navigation & Support
Assist clients in meeting care plan components and navigating health and social service systems.
Assist program participants with applying for public benefit programs, through sustained relationships and follow up.
Identify and document health related social needs and connect clients to appropriate resources.
Provide outreach and care management support to patients across community settings.
Direct clients to referral sites, and community resources as needed.
Make home visits and community based encounters to support care continuity.
Maintain accurate documentation of services provided, neighborhoods visited, and barriers encountered.
Community Engagement & Partnership Building
Build and maintain relationships with community organizations, faith partners, neighborhood groups, and advisory councils.
Support community based initiatives related to food security, housing stability, neighborhood safety, and whole person well being.
Elevate community voice by gathering feedback and sharing insights with program leaders to improve accessibility and trust.
Required Qualifications at this Level
Education
Work requires an educational background equivalent to a high school education.
Experience
Work requires one year of experience in a position involving patient or public contact. Training or experience in community health, social services or nursing support preferred. Valid North Carolina driver???s license with a good driving record required. OR an equivalent combination of relevant education and/or experience.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Strong communication and interpersonal skills.
Ability to build trust and maintain relationships with clients and community partners.
Ability to engage with diverse populations.
Basic documentation and data entry skills.
Ability to work independently in community settings.
Knowledge of social determinants of health, community resource networks, and trauma informed approaches preferred.
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
