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CLINICAL OPERATIONS DIRECTOR
Job Title: CLINICAL OPERATIONS DIRECTOR
Job Code: 5023
FLSA: E
Job Level: J2
Revised Date: 04/11/2022
Supervisory Responsibility: Yes
General Description of the Job Class
Provide overall direction and leadership for assigned clinical areas on a 24 hour basis; ensure the effective administrative management of clinical functions related to personnel and policy in order to meet the mission of patient care, education and research within a fiscally responsible organization.
Duties and Responsibilities of this Level
Direct and coordinate work of designated employees, manage personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of patient care within designated clinical areas.
In collaboration with other administrative leadership, develop strategic and operational plan for assigned clinical area(s). Communicate plans and continuously evaluate plans.
Develop and communicate vision for unit care delivery models and facilitate ongoing refinement of such models.
Provide developmental opportunities for direct reports.
Serve as clinical operational liaison with administrative and professional personnel concerning unit and/or departmental, Hospital and Health System policies and procedures, personnel administration and budgetary preparation and control.
Maintain interface with departmental personnel to coordinate clinical operational activities to ensure adequate staffing, space and facilities, coordination of purchasing, maintenance and renovation activities for the operational areas, administer a program of property management and accountability. Determine and recommend necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department. Ensure safe environment of care for all staff, patients, and families. Ensure effective processes for staff development, recruitment and retention. Develop and support unit, shared governance structure. Assure staff participation in departmental and Organizational Nursing Structures.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Bachelor or higher degree in Nursing and Master's Degree in related field
Experience
Five years of nursing experience is required including at least 2 years of experience in a management role.
Degrees, Licensure, and/or Certification
Must have current or compact RN licensure in the state of North Carolina.
BLS certification required.
Nurses hired into leadership positions must obtain a nursing leadership certification within one year of hire.
Knowledge, Skills, and Abilities
Ability to manage multiple organization missions. Facilitation, consensus-building, and negotiation skills
' Sensitivity for and understanding of clinical disciplines and issues.
' Understand cost containment and managed care systems.
' The ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace.
' Knowledge of necessary regulatory bodies including North Carolina Nurse Practice Act.
' Expert communication skills.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
