Duke University Health System (DUHS) Job Descriptions
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HEALTH CENTER ADMINISTRATOR
Job Title: HEALTH CENTER ADMINISTRATOR
Job Code: 5049
FLSA: E
Job Level: H2
Revised Date: 04/11/2022
Supervisory Responsibility: Yes
General Description of the Job Class
Level I: Provide overall administrative direction and oversight for policies, procedures and programs of a single-specialty ambulatory clinic/practice at a single site with visit volumes less than 30,000 annually.
Level II: Provide overall administrative direction and oversight for policies, procedures and programs of a large, complex, multi-discipline ambulatory clinic/practice at: a single site with visit volumes of at least 30,000 annually OR two smaller, single-specialty sites.
Level III: Provide overall administrative direction and oversight for policies, procedures and programs of multiple ambulatory clinics/practices at: two or more multi-disciplinary sites OR three or more single-specialty sites.
Duties and Responsibilities of this Level
Level I Provide administrative direction and coordination in the formulation, interpretation and administration of current and long range policies, procedures and programs of a single-specialty ambulatory clinic/practice at a single site. Establish schedules, task assignments and allocation of manpower, space and equipment to ensure conformance with departmental commitments. Determine fiscal requirements, make projections and prepare the budget; monitor, verify and reconcile expenditure of budgeted funds; prepare financial statements reflecting status of programs and activities; ensure compliance with University policies and procedures. Maintain liaison with all levels of administration, physicians and outside organizations to coordinate clinic/practice business, accomplish directives and to facilitate the resolution of problems. Direct the compilation of and/or prepare operational and financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Develop operating policies and procedures for the Health Center; conduct meetings with subordinates to ensure compliance with established practices; implement new policies and keep employees abreast of current changes and standards. Represent the assigned Health Center in meetings, conferences and maintenance activities within ambulatory clinical operations. Assume accountability for achievement of balanced scorecard targets. Direct and coordinate various personnel functions including, but not limited to: hiring, performance appraisals, promotions, transfers and vacation schedules. Perform other related duties incidental to the work described herein.
Level II assumes the same types of duties, but with responsibility for a large, complex, multi-discipline ambulatory clinic/practice at a single site.
Level III assumes the same types of duties, but with responsibility for multiple ambulatory clinics/practices at two or more sites. Will also serve as a preceptor and/or mentor for other HCAs and managers.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Work requires a general business background generally equivalent to a bachelor's degree in a business or healthcare-related field.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Experience
Level I
Work requires 1 year of related administrative or clinic/practice management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of clinic administrative functions.
Level II
Work requires 3 years related administrative or clinic management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of clinic administrative functions.
Level III
Work requires 5 years related administrative or clinic management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of clinic administrative functions.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
ACCOUNTING/BOOKKEEPING
BUDGET PROJECTION
PERSONNEL PRACTICES
DUKE ACCOUNTING SYSTEM
DUKE PERSONNEL POLICIES
DATA ANALYSIS
SUPERVISION
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
