Duke University Health System (DUHS) Job Descriptions
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STRATEGIC SERVICES ASSOCIATE
Job Title: STRATEGIC SERVICES ASSOCIATE
Job Code: 5102
FLSA: E
Job Level: G2
Revised Date: 01/16/2019
Supervisory Responsibility: Yes
General Description of the Job Class
Contribute to the achievement of the DUHS mission through the development and leadership of performance improvement activities in the operational and/or clinical arenas. Assure continual compliance with regulations and accreditation standards through monitoring activities and the design and implementation of strategies to enhance compliance.
Duties and Responsibilities of this Level
Plan activities aimed at improving the hospital's performance in operations or clinical quality.
Identify opportunities for improved performance. Analyze data to identify adverse trends and/or undesirable performance.
Utilize performance improvement techniques and methodologies.
Serve as a project manager for interdisciplinary teams.
Establish performance targets.
Design and implement strategies for enhancing performance.
Evaluate effectiveness of improvement strategy through sustained monitoring of performance.
Contribute to the establishment of performance improvement priorities for departments, functional units and for the organization as a whole.
Support organization's efforts to maintain compliance with regulations and accreditation standards. Monitor compliance through formal and informal processes. Recognize opportunities for improving compliance.
Design and implement strategies for enhancing compliance.
Evaluate effectiveness of improvement strategy through sustained monitoring of performance. Increase organizational understanding of performance improvement methodologies and principles and compliance through the support of and participation in formal and informal professional development activities.
Serve as an expert resource on performance improvement and compliance as it relates to organizational role.
Produce reports and presentations on performance improvement and compliance.
Develop, maintains and enhances knowledge through orientation, self- evaluation and professional development.
Responsibilities may include varying levels of strategic planning and human and fiscal resource management.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Bachelors degree in a business or health-related field is required.
Experience
Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required.
Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Effective written and verbal communication skills
Ability to communicate with customers/staff with diverse educational backgrounds
Analysis of data and processes for opportunities for improvement
Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use oftime, organization
Knowledge of accreditation standards andregulations related to health care
Attention to detail and accuracy
Computer literacy
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
