Duke University Health System (DUHS) Job Descriptions
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CHIEF OPERATING OFFICER
Job Title: CHIEF OPERATING OFFICER
Job Code: 5153
FLSA: E
Job Level: N2
Revised Date: 06/13/2005
Supervisory Responsibility: Yes
General Description of the Job Class
The Chief Operating Officer (COO) is responsible for the smooth and efficient operation of Duke Hospital, Durham Regional Hospital or Duke Raleigh Hospital in Duke Health System (DUHS) including management of the profit and loss statement for the hospital's business, as well as the related resources associated with the hospital operation. In this capacity, the COO carries responsibility for integrating the strategic plan of the organization with the operations. Through the Clinical Service Unit structure, the COO provides management oversight for the development of high quality, cost effective and integrated clinical programs within the hospital. The management portfolio held by this leader is notably diverse, with corresponding broad organizational implications and complexity, characterized by substantial scope of responsibility in this respect.
The COO is expected to act in the absence of the Chief Executive Officer. The COO will exercise management responsibility over the hospital ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff. This will either be done directly, or through delegation of responsibility to the management staff.
Duties and Responsibilities of this Level
Interface with the Corporate Office and subsidiary entities of the Health System
Interface with Officers of the Medical Center and Medical School
Interface with Officers of theUniversity
Appropriately represent the hospital at the Health System Board of Directors level
Function as an effective liaison and intermediary between the hospital and the Private Diagnostic Clinic.
Develop and foster effective collaboration between clinical departments, divisions, medical staff leadership, faculty and other affiliated services (inside and outside of the hospital) to ensure an integrated approach to providing services, and fulfilling the hospital's clinical, research and educational goals and objectives.
Facilitate a highly-matrixes approach in the development hospital services, and display an ability to work effectively within the health system's decision making and organizational structures.
Oversee major workforce and resource decisions for the hospital
Where appropriate, represent the hospital to the external market, as well as internally through the application of community relations and marketing activities.
Develop new business strategies to enhance market share and improve overall performance.
Work through the management team and medical leadership of the hospital, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.
Communicate key information to the stakeholders of these service areas with respect to managed care, marketplace needs, the competitive environment, cost management, and customer-focused services.
Expand Duke's outreach activities and referral networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated health care system.
Lead and supporting key committees pertaining to these service areas.
Perform other related duties incidental to the work described herein as may be assigned or delegated.
Organizationally, the COO will work collaboratively with the hospital leadership, the School of Medicine, Duke University Health System administration, and the Private Diagnostic Clinic to develop and implement well-balanced clinical, academic, and research programs designed to ensure the operational and strategic success of DUH.
The role requires significant leadership skill and ability. The COO will be accountable for the overall success of operations of the hospital. He/she will lead and oversee the development of division operating and strategic plans.
Attention is to be given to systems, program development, quality, fiscal management, compliance and clinical management measures, physician relationships, outreach strategies, work culture enhancement and internal communication and consensus-building. He/she will ensure that Duke's disparate resources are focused enterprise-wide on optimally satisfying the health care needs of those we serve.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Work requires a master???s degree.
Experience
Work requires a minimum of 10 years experience in responsible hospital operations at the administrative leadership level.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Demonstrated leadership and complex organizational management skills.
An understanding of how to achieve results in an academic environment.
Well-developed planning, marketing, organizational development, and business skills.
Experience in hospital administration in a large and complex setting.
Sensitivity for and understanding of academic disciplines and issues.
The ability to work with physicians, staff and professionals in multiple settings and locations and to promote diversity in the workplace.
Information systems capabilities and an appreciation for the data which will be required to make meaningful management decisions. Negotiation and financial analysis skills.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
