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MANAGER, DUH VOLUNTEER SVC
Job Title: MANAGER, DUH VOLUNTEER SVC
Job Code: 5197
FLSA: E
Job Level: E2
Revised Date: 09/01/2018
Supervisory Responsibility: Yes
General Description of the Job Class
This position is responsible for managing the volunteer services for the hospital.
Duties and Responsibilities of this Level
- Recruits and interviews Volunteer Candidates. Works with the Volunteer Assistant to insure that volunteers are adequately trained and oriented to their assigned departments.
- Insures that volunteers are matched to appropriate positions. Works with all Hospital Departments to assess needs in individual areas. Creates job descriptions to support those needs.
- Adheres to all Joint Commission of Accreditation Standards and reflects those standards in training, orienting and processing of volunteers.
- Strives for growth in the volunteer programs. Develops a plan to recruit new volunteers to the service and sets monthly goals for that development.
- Continually strives for professional improvement and development through participation in organizations such as the NC Society of Volunteer Services, Wake Association of Volunteer Administrators and the American Society of Directors of Volunteer Services.
- Develops all necessary records and forms for the department to document the administration of Volunteer Services. Maintains adequate supplies for the efficient operation of the department.
- Promotes community interest in the volunteer program and the hospital through speaking engagements, special receptions, hospital tours and other public relations activities.
- Coordinates the annual volunteer recognition event and any other events that support volunteers.
- Plans and implements all Senior Friends events and activities (weekly, monthly, and yearly)
- Interacts and encourages membership in Senior Friends.
- Coordinates with the VP of Marketing, Public Relations activities including communications for internal and external markets and bi- monthly newsletters.
- Promotes community interest in the Senior Friends program through speaking engagements, special receptions, etc.
- Leads and oversees the activities of the Advisory Board.
- Participates in the appropriate PI programs, demonstrating continuous improvement in patient outcomes by assessing and improving the performance of care and services provided.
- Demonstrates effective leadership skills of delegation, organization and coordination of inter-department activities and external departmental integration.
- Maintains positive working relationships with other hospital departments, deals with conflict in a positive and effective manner.
- Assures the ongoing development and implementation of policies and procedures that guide and support the provision of services.
- Assures the implementation and maintenance of quality control programs as appropriate.
- Evaluates new departmental employee qualifications and competence and designs orientation that integrates employee needs, as well as hospital and department orientation requirements. Evidence of completed competency and/or orientation is recorded and maintained in an appropriate fashion.
- Evaluates effectiveness of continuing education and inservice training activities.
- Communications recommendations for utilization of space, equipment, and other resources as needed to meet patient and department needs.
- Plans annual budges for departments of responsibility.
- Interviews, evaluates qualifications and competence, and hires department employees and directs efforts as retaining employees and minimizing turnover.
Required Qualifications at this Level
Education
BS degree
Experience
Experience with working with volunteer or volunteer organizations.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
N/A
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
