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MANAGER, PERFORMANCE SERVICES
Job Title: MANAGER, PERFORMANCE SERVICES
Job Code: 5208
FLSA: E
Job Level: H3
Revised Date: 11/01/2015
Supervisory Responsibility: Yes
General Description of the Job Class
This position is responsible for managing the delivery of Performance Services programs for assigned areas. This position would typically have oversight of other analysts and engineers and be responsible for the organization and assignment of their efforts to meet the stated business objectives.
Duties and Responsibilities of this Level
Presented below is a summary of the core responsibilities of Performance Services. Based on the scope of responsibility assigned by the Director, the individual would have oversight responsibility for some or all of the outlined responsibilities.
- Management engineering - to include the productivity management system, labor budgeting and productivity/process analyses and improvement.
- Operational Support - supporting Senior Operational leadership with focused analyses or improvement efforts and management of administrative projects and efforts.
- Clinical Decision Support and performance improvement - to include clinical decision support and ongoing performance improvement support.
- Performance Monitoring - to include management of the balanced scorecard and the collection or reporting of related performance metrics.
- Patient Satisfaction - to include coordination and support of related patient satisfaction improvement efforts.
- Six Sigma - to include deployment planning and execution and project management and support.
In addition, the person would perform the following:
- Oversee specialized aspects/services of the Performance Services scope of responsibilities as assigned by the Departmental Director.
- Support Hospital leadership with requested analysis for major improvement, planning or budgeting initiatives.
- Direct supervision of staff within the assigned area of responsibility.
Required Qualifications at this Level
Education
Minimum of a Bachelors degree in Industrial Engineering or related field .Masters degree preferred
Experience
Five years of experience with one to three years of experience in leading or coordinating projects or work teams.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Strong analytical and communication skills
Strong computer skills to include database analysis
Distinguishing Characteristics of this Level
This position is responsible for managing the service delivery or major function and direct supervision of staff within their area of responsibility. The success is assessed by attainment of personal and business goals and objectives.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
