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MANAGER, RETAIL PHARMACY
Job Title: MANAGER, RETAIL PHARMACY
Job Code: 5209
FLSA: E
Job Level: J1
Revised Date: 07/01/2021
Supervisory Responsibility: Yes
General Description of the Job Class
Under general direction, assumes responsibility for the supervision and coordination of all functions related to retail pharmacy operations as the Pharmacist-Manager and fulfilling all legal requirements, including the evaluation, selection, procurement, and distribution of medications, patient counseling, and professional consultation. The Manager, Retail Pharmacy will ensure compliance with all state and federal regulations as well as the policies of the Duke University Health System.
Duties and Responsibilities of this Level
Performs all duties of the Pharmacist-Manager as required by the North Carolina Board of Pharmacy.
Is proficient in the Willow Ambulatory pharmacy processing software as well as applicable point of sale systems and other technology driven workflow processes as appropriate.
Leads unit level Duke Quality System huddles on a daily basis and escalates issues as appropriate.
Recruits, hires, trains and evaluates pharmacy personnel including, but not limited to, pharmacists, pharmacy technicians and cashiers.
Adheres to approved hospital and health system policies, standard practices of the profession and State and Federal laws.
Ensures that there is sufficient staff to provide excellent/efficient pharmacy services and makes specific assignments as appropriate.
All controlled substances usage is reviewed on a regular basis and discrepancies are resolved as soon as possible.
Maintains strict control over distribution and usage of government controlled products such as narcotics and barbiturates.
Ensures that records are kept for each prescription filled for pharmacy files, for control files on narcotics, poisons, habit-forming drugs or for billing records.
Ensures proper storage of all medications including those kept under temperature sensitive requirements.
Supervises inventory control of pharmacy stock to an acceptable turnover in order to minimize the amount of expired drugs.
Provides drug information, including adverse drug reactions and contraindications.
Supervises semiannual physical inventory process.
Implements and documents drug recalls in coordination with the DUHS Senior Recall Team where applicable.
Established policy and procedures which are followed in a timely manner concerning drug recalls and the documentation required detailing the disposition of such drugs.
Participates in QA activities within the department as well as throughout the hospital and health system.
Proactive in addressing issues or services requiring intradepartmental coordination. Actively promotes the use of the QIP process and tools in order to establish and atmosphere of continual improvement.
Adheres to the unit level operating budget.
Manages both the capital equipment and operational budgets and ensures that the operation of department is within budget guidelines and providing explanation of significant variances.
Ensures that all patients are given verbal and written instruction (counseling) on all new prescriptions and that refill prescriptions are evaluated and patients are provided information (counseling) according to professional judgment.
Required Qualifications at this Level
Education
Bachelors in Pharmacy or Doctor of Pharmacy degree from an ACPE accredited College of Pharmacy required.
Experience
At least 3 years of experience in a community pharmacy setting, with experience as a Pharmacist-Manager preferred.
Degrees, Licensure, and/or Certification
Licensed or eligible to be licensed in North Carolina as a Pharmacist required.
Knowledge, Skills, and Abilities
Experience in community pharmacy and possesses administrative and management skills. Great communication skills; Ability to motivate teams; Knowledge of Excel & Power point; Able to develop and manage relationships with customers; Experience planning and executing projects.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
