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DIR, PATIENT REVENUE MANAGEMENT
Job Title: DIR, PATIENT REVENUE MANAGEMENT
Job Code: 5245
FLSA: E
Job Level: K1
Revised Date: 10/01/2010
Supervisory Responsibility: Yes
General Description of the Job Class
The Director of Patient Revenue Management is responsible for the direction and oversight of all departmental related functions within the PRMO. Additionally, the Director of Patient Revenue Management is responsible for ensuring that all access functions are coordinated with the other revenue management functions to meet customer requirements.
Duties and Responsibilities of this Level
Ensure staff members are adequately trained and are competent to perform job tasks. Take leadership role in any technology implementations affecting department. Assist in identification of new technologies that will improve departmental operations. Identify and communicate overall strategy for departmental improvement. Develop departmental strategies to meet PRMO cash projection formulas, reduce days in accounts receivable, and reduce denials. Maintain full knowledge of departmental operations and act as resident expert on issues affecting department. Ensure policies and procedures for department are updated and executed. Ensure departmental internal controls are established and routinely tested. Ensure compliance with state and federal law, compliance plans, HIPAA, JCAHO guidelines. Actively manage any vendor relationships. Develop trending tools and communication plan for departmental staff related to department customer service measures for their primary and secondary customers. Incorporate measurable customer service standards as part of every employee's expected job results. Identify specific projects or actions that will improve customer service. Effectively define for staff their primary and secondary customers. Manage departmental budget. Establish and maintain accountability controls for supplies, inventory and computers at the department level. Communicate budget results to management staff and train them to assist in budget management. Monitor initial salary offers to ensure internal equity and that offers are in within range and budgetary means. Evaluate any requests for salary adjustments within overall context of budget. Monitor cost and utilization of any vendor relationships assigned to department cost center. Develop and promote PRMO strategic vision, mission, and purpose while emphasizing teamwork and results. Support organizational diversity and equal treatment for all employees. Create and foster a department culture that provides a satisfying and enriching environment in which staff can be developed and retained. Support the PRMO/PDC Work Culture Initiative to improve reward and recognition programs. Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Bachelors degree required. Masters degree preferred
Experience
Eight years of progressive management and/or consulting experience in a healthcare environment is required, of which 5 of those years should be in management of people of projects.
Degrees, Licensure, and/or Certification
Patient access or patient accounting certifications preferred.
Knowledge, Skills, and Abilities
Technical: Solid understanding of all departmental related functions. General understanding of all revenue cycle functions and interrelationships. Experience in budgeting. Experience in process improvement Non-Technical: Strong leadership presence and skills. Proven capabilities in building and leading teams. Ability to work with others in a cooperative, collaborative manner. Strong written and oral communication skills.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
