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MANAGER, OPERATIONS ADMIN

Job Title: MANAGER, OPERATIONS ADMIN
Job Code: 5252
FLSA: E
Job Level: H2
Revised Date: 06/13/2005
Supervisory Responsibility: Yes

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General Description of the Job Class

Manage and coordinate overall administrative direction and coordination of the Operations Administration team involved in coordination of multiple inpatient units, support staff and daily operations of Duke University Hospital.

Duties and Responsibilities of this Level

Manage and coordinate operations and administrative involved in coordination of multiple inpatient units, support staff and daily operations of Duke University Hospital .

Maintain visibility and open communication with front line hospital staff through rounds.

Coordinate triage activities through communication with the Emergency Department and other entry points for patients and inpatient units; assist in evaluating and reassigning staff during crisis situations.

Take corrective action in situations requiring immediate intervention, including interpretation of hospital policy, work rules and quality of care issues. Investigate patient and visitor concerns and implement appropriate course of action.

Identify and evaluate actual or potential safety and risk management issues; intervene as appropriate; intervene and problem solve inter/intradepartmental issues as required.

Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.

Monitor trends and assist in improvement of services by analyzing operating procedures; recommend cost effective and efficient solutions. Plan and schedule work for the group ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.

Manage various personnel functions including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules.

Determine fiscal requirements for the department and prepare budgetary recommendations; monitor, verify and reconcile expenditure of budgeted funds.

Required Qualifications at this Level

Education

Work requires completion of a Master???s degree in Hospital Administration, Business Administration, Nursing or a related field.

Experience

Work requires a minimum of 5 years of progressively responsible experience in hospital administration or patient care within a large and complex healthcare organization, to include a minimum of 3 years in a supervisory or managerial role.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

N/A

Distinguishing Characteristics of this Level

N/A


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.