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MANAGER, OPERATIONS ADMIN
Job Title: MANAGER, OPERATIONS ADMIN
Job Code: 5252
FLSA: E
Job Level: I2
Revised Date: 02/01/2026
Supervisory Responsibility: Yes
General Description of the Job Class
Manage and coordinate overall administrative direction and coordination of the Operations Administration team involved in coordination of multiple inpatient units, support staff and daily operations of hospitals within Duke University Health System.
Duties and Responsibilities of this Level
Manage and coordinate operations and administrative involved in coordination of multiple inpatient units, support staff and daily operations of hospitals within Duke University Health System.
Maintain visibility and open communication with front line hospital staff through rounds.
Coordinate triage activities through communication with the Emergency Department and other entry points for patients and inpatient units; assist in evaluating and reassigning staff during crisis situations. Take corrective action in situations requiring immediate intervention, including interpretation of hospital policy, work rules, and quality of care issues. Investigate patient and visitor concerns and implement appropriate course of action.
Identify and evaluate actual or potential safety and risk management issues; intervene as appropriate; intervene and problem solve inter/intradepartmental issues as required.
Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
Monitor trends and assist in improving services by analyzing operating procedures; recommend cost effective and efficient solutions. Plan and schedule work for the group ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
Collaborate with the Director of Clinical Operations to determine fiscal requirements of assigned unit(s) and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and determine the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Director of Clinical Operations to ensure budget and resource efficiency, and satisfaction with patient care delivery.
Manage and coordinate administrative direction of the Operations Administration team. Support and direct them in their involvement in the coordination of multiple inpatient units as they support staff and daily operations of hospitals within Duke University Health System.
Manage various personnel functions including, but not limited to, hiring, performance appraisal, promotions, transfers, and vacation schedules.
Maintain clinical competencies for assigned clinical areas.
Maintain required unit records, reports and statistics for administrative purposes, and ensure compliance with established hospital policies and procedures.
Determine fiscal requirements for the department and prepare budgetary recommendations; monitor, verify, and reconcile expenditure of budgeted funds.
Responsible for overall budget for administration and FTE management along with performance coaching for entire Operations Admin Team and Operations Center.
Required Qualifications at this Level
Education
Bachelor's degree in nursing is required.
Master's degree in Hospital Administration, Business Administration, Nursing, or a related field is required.
Experience
Work requires a minimum of 5 years of progressively responsible experience in hospital administration or patient care within a large and complex healthcare organization.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensure, and/or Certification
Must have current or compact RN licensure in the state of North Carolina.
BLS certification is required.
Knowledge, Skills, and Abilities
N/A
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
