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MANAGER, VOLUNTEERS
Job Title: MANAGER, VOLUNTEERS
Job Code: 5286
FLSA: E
Job Level: E1
Revised Date: 09/01/2018
Supervisory Responsibility: Yes
General Description of the Job Class
Develops and coordinates volunteer programs for the entity. Plans, coordinates, implements and monitors a variety of staff and volunteer orientation and in-service education activities designed to meet identified needs and to ensure compliance with regulations, policies and objectives. Participates as a member of leadership team and serves on committees as assigned.
Duties and Responsibilities of this Level
Coordinate the development of recommended goals and objectives for a variety of volunteer programs that may include patient care, inpatient facilities, bereavement, administrative, development and special programs; develop, recommend and implement policies and procedures for the volunteer programs in conjunction with program committees.
Responsible for recruitment of volunteers; maintaining centralized information on individual programs and providing information as requested; develop and maintain database of volunteer programs to include, but not limited to, hours worked, types of services provided and status of individual programs.
Develop and implement standard orientation, training, placement, continuing education, evaluation and recognition programs for volunteers in conjunction with program committees to include volunteer handbooks, video presentations and related training materials.
Stay abreast of legal and regulatory requirements related to volunteer services; evaluate activities of individual programs and ensure potential liabilities resulting from volunteer activities are minimal.
Prepares reports and analyses reflecting progress, adverse trends and appropriate recommendations or conclusions.
Processes and maintains personnel files on volunteers in compliance with regulations.
Coordinates volunteer in-service programs by consulting with volunteers to identify and evaluate specific needs. Designs and conducts volunteer surveys regarding training needs; designs and presents educational modules where appropriate; provides resources and advice in developing training modules; evaluates effectiveness of in-service and training programs.
Is a member of the IDT and when possible attends all IDT meetings or assigns volunteer specialist to attend. Interacts with clinical staff on behalf of the volunteers and assumes responsibility for confronting difficulties with individuals and/or expectations to ensure that volunteers are suitable for an assignment in the hospice patient/family setting, inpatient setting, administrative setting or within non-hospice programs.
Oversees the documentation of the volunteer activities with patients and compiles reports from established records as needed to meet quality assurance standards and/or statistical reports for the agency-at-large as well as all other volunteer activities.
Keeps abreast of new issues involving the use of patient care volunteers, i.e., in terms of risk management, special populations, and other issues as they pertain to health care.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Work requires a Bachelor's degree in a related field to acquire communicative, interpersonal, and analytical skills.
Experience
Work requires a minimum of two years experience in patient service/health care or a related human services field (e.g. teaching, training, employee relations, public relations, counseling, or volunteer services).
A minimum of two years of experience in supervision is strongly preferred.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Working knowledge of MS Word and Spreadsheets.
Working knowledge of Hospice Medicare Conditions of Participation related to volunteers.
Ability to communicate with various types of medical professionals.
Ability to operate a computer and other office equipment.
Ability to organize and set priorities.
Ability to delegate.
Ability to deal tactfully and courteously with the public.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
