Duke University Health System (DUHS) Job Descriptions
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DIR, OPERATIONS PLANNING
Job Title: DIR, OPERATIONS PLANNING
Job Code: 5305
FLSA: E
Job Level: H2
Revised Date: 01/01/2018
Supervisory Responsibility: Yes
General Description of the Job Class
Primary responsibility is to coordinate, implement, and serve as the primary contact for hospital operations and implementation of business planning. Provides day-to day direction and coordination of implementation of operational strategic plans and will work collaboratively across the entity and DUHS.
Duties and Responsibilities of this Level
Serves as a day to day liaison between senior leadership, operations, FPDC, and health system for implementation of capital projects. Develops and implements goals, objectives, and measurable success indicators. Provides day-to-day direct accountability for hospital operations. Supports the hospital's strategic planning process through operational planning activities. Coordinates leadership among hospital operations departments and serves as the primary contact for hospital operations for project implementation.
Work with Operational Leadership to develop and analyze proposals to resolve key operational challenges such as improvements in service, access, and capacity. Serve as an advisor and consultant on existing programs and initiatives with regards to total performance, efficiency, and effectiveness.
Maintains productive and open vertical and horizontal lines of communication both internally, within the hospital community, and across the health system. Routinely connects with and informs Executive and Medical Leadership, peers, and subordinates in order to optimize DUHS resources and coordinate activities between other DUHS entities and stakeholders.
Supports and helps lead the operational planning activities that contribute to the achievement of the hospital's mission and vision while maintaining the values.
Manage a team to help perform the aforementioned tasks. Perform personnel actions including but not limited to recruitment, hiring, onboarding, performance reviews, performance management, and firing.
May also have responsibility for process improvement and project management for hospital operations.
Perform other related duties as required.
Required Qualifications at this Level
Education
Bachelors degree in health-related field required. MHA or MBA strongly preferred.
Experience
Five years of directly related experience is required.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Demonstrates excellence in customer service to internal and external staff and departments
Effective written and verbal communication skills
Ability to communicate with customers/staff with diverse educational backgrounds
Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization
Knowledge of accreditation standards and regulations related to health care
Attention to detail and accuracy
Self-direction; acceptance of responsibility for work
Computer literacy
Strong quantitative and analytical skills
Ability to analyze trends
Budget projections
Billing/collections
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
