Duke University Health System (DUHS) Job Descriptions

DIR, CARDIOPULMONARY SVCS

Job Title: DIR, CARDIOPULMONARY SVCS
Job Code: 5312
FLSA: E
Job Level: H2
Revised Date: 07/01/2014
Supervisory Responsibility: Yes

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General Description of the Job Class

Performs responsible administrative and professional work, planning, directing, coordinating, implementing and evaluating the cardiopulmonary services (respiratory therapy, cardiology and neurosensory services), fiscal activities and program operations on a 24-hour basis.

Duties and Responsibilities of this Level

Ensures departmental policies and procedures are maintained and followed. Ensures department is in constant compliance with JCAHO, State and Federal regulatory agencies. Establishes, identifies, and ensures systems and standards that promote patient???s safety and safe practices for delivering patient care. Reviews department performance in relation to established goals, implements change to effect continual improvement in services provided, and ensures compliance with all internal and external standards as well as regulatory and legal requirements. Responsible for overall quality provided by established services and for following the highest standards. Administers, coordinates, and resolves problems concerning operations of cardiopulmonary services for all patients from infants, toddlers, pre-schoolers, school age, adolescents, young adults, middle adults and late older adults; provides direction to staff in carrying out responsibilities; interprets and ensures compliance with laws, corporate policies, operational procedures, and objectives; reviews program operations for effectiveness. Responsible for required inspections and observations of facilities and operations to determine the effectiveness of services and to ensure compliance with laws, regulations, policies, and procedures; prepares reports for consideration for recommended changes; takes remedial action within delegated limits to resolve or improve deficient conditions or problems. Responsible for the development of contractual arrangements, policy, procedure, patient standards, utilization, and operational matters; assists in resolving problems related thereto. Defines structure and infrastructure for cardiopulmonary services; evaluates effectiveness of support systems and performs analysis with appropriate follow-up action plan and intervention. Serves on committees; acts as a liaison to other departments and the medical staff to facilitate information-sharing, collaborative problem-solving, and the adequate provision of support services. Participates in the formulation and interpretation of division and department policies, procedures and objectives; ensures communication and implementation of all policies applicable to cardiopulmonary services. Develops and maintains collaborative team- oriented working environment. Serves as on-site administrative representative for the Division of Patient Services for patient, staff, support staff or physician issues or concerns, to include notary services. (Notary credentials obtained during probation.) Work collaboratively with the medical staff fostering communication and information sharing. Directs, assist, and resolves problems encountered by personnel in the development of objectives and goals, annual budgets, physical facility, equipment and supply needs, personnel complement, organizational structure, work distribution and process. Develops, plans, implements, analyzes, and evaluate quality improvement program in collaboration with division and corporate QA/QI Plan and creates a milieu which emphasizes the need for professional excellence; set expectations for quality improvement and service orientation. Evaluates overall special services program effectiveness by conducting studies to determine and recommend changes for improvement in physical facilities, operational and equipment needs, and personnel utilization in consideration of changing demands upon the corporation; prepares and submits reports to the Associate Operating Officer for consideration and review. Applies Human Resource/Personnel policies and assesses appropriate resources in the implementation of such; defines expectations for performance and hold subordinates accountable; sets goals and outcome parameters. Administers and coordinated departmental program development for cardiopulmonary services through appropriate planning, analysis, and developmental phases; evaluates the effectiveness of change and develops action plans as appropriate. Utilizes hospital statistics and survey data to improve services and customer satisfaction. Responsible for department planning process in response to corporate/division strategy, goals, and objectives; monitors progress and accomplishments. Responsible for the educational program development relevant to the skills and knowledge requirements in the area of cardiopulmonary services; evaluates on an on-going basis, program effectiveness to promote competence; plans strategy for departmental developmental development and ongoing educational needs; serves as mentor (coach and counsel) promoting professionalism on a group or individual basis. Makes rounds on a regular basis to assess the environment and evaluate the effectiveness of the care delivery systems and resources; assess patient satisfaction, the effectiveness of clinical intervention, and efficiency of the environment and resources; coordinates problem-solving when necessary. Interacts with community and public interest groups concerning hospital public interest matters and to promote good public relations and understanding of the corporation; assists in public relations and fund raising activities. Represents patient care for cardiopulmonary services through planning, multi- disciplinary collaboration and coordination of the patient care deliver system; serves as advocate to patient and staff. Maintains interdepartmental communication and facilitate exchange of information. Incorporates environmental trends in departmental systems and operations. Responsible for development and implementation of goals and objectives for the area of responsibility; communicates departmental direction and environmental dynamics to staff. Actively participates in professional/community organizations. Incorporates environmental trends in departmental systems. Responsible for planning and preparation of budget for assigned area; monitors and analyses budget variance; accountable for the utilization of fiscal resources within budgetary parameters; develops and implements action plan as appropriate. Analyses financial information patterns and trends to assist in budgetary planning process; develops and implements action plan as appropriate. Responsible for efficiency of operations while maintaining quality service. Facilitate process to improve systems for timely and accurate information on customers, products, treatment patterns, prices, and quality. Accountable for the utilization of fiscal resources within budgetary parameters. Serves as a role model. Performs related work as required.

Required Qualifications at this Level

Education

Master's degree required (nursing or health care related)

Experience

5 years of related experience required. At least 2 of the years of related experience must be in a management role.

Degrees, Licensure, and/or Certification

If RN, current or compact RN licensure in the state of North Carolina required.

Knowledge, Skills, and Abilities

Considerable knowledge of current health care administration principles and practices. Considerable knowledge of modern patient care and management principles, practices and procedures including accounting and finance, purchasing, personnel, facilities, office procedure and records, and specific related supporting services within areas assigned. Considerable knowledge of professional health theories, techniques and practices, including organization and operations of health care staff. Considerable knowledge of clinical protocols and practice management requirements in assigned areas. Ability to analyze operational data and employ approved management techniques to obtain maximum effectiveness and efficiency. Ability to coordinate effectively various departmental functions and activities from maximum cooperation and efficiency. Ability to direct, instruct and advise staff in the approved methods, procedures, and practices employed in effective health care administration. Ability to receive and effectively react to day-to-day problems presented by staff and others. Ability to interpret established policies into operating procedures which implement department programs. Ability to conduct meetings concerning a wide variety of matters. Ability to utilize strong communication skills and effectively articulate and listen through an interactive style of leadership. Ability to establish and maintain effective working relationships with corporation staff. Ability to evaluate concerns of the public and translate public concerns into effective operations procedures.

Distinguishing Characteristics of this Level

N/A

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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

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Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.