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DIR, PERFORMANCE SERVICES
Job Title: DIR, PERFORMANCE SERVICES
Job Code: 5341
FLSA: E
Job Level: I2
Revised Date: 06/01/2008
Supervisory Responsibility: Yes
General Description of the Job Class
Performance Services provides a broad spectrum of services to all entities of the Clinical Division of Duke Medicine. The assigned role will dictate the specific set of duties and responsibilities. Outlined below are the specific duties for the core responsibilities for the key Director roles within Performance Services.
Entity and Service Line Support:
This role is responsible for the design and implementation of the following Performance Services responsibilities for the assigned entities or service lines.
- Management engineering ??? to include the labor management system (budgeting, productivity reporting, position control and position management) and productivity/process analyses and improvement.
- Operational Support ??? supporting Senior Operational leadership with focused analyses or improvement efforts and management of administrative projects and efforts.
- Clinical Decision Support and performance improvement ??? to include clinical decision support and ongoing performance improvement support.
- Performance Monitoring ??? to include management of the balanced scorecard and reporting of related performance metrics.
- Patient Satisfaction ??? to include coordination and support of related patient satisfaction improvement efforts.
- Six Sigma ??? to include deployment planning and execution and project management and support.
- Supervision - Direct supervision of staff within the assigned area of responsibility.
Technology and Reporting
Presented below is a summary of the major duties and responsibilities for the Director responsible for Technology and Reporting:
- Scorecarding - oversee and direct the application development and ongoing management of the scorecarding solution for all entities of the Clinical Division of Duke Medicine.
- Application development - oversee the design and development of technical applications to support operational improvements and data capture.
- Performance Reporting ??? oversee the design and development of performance reporting solutions. This includes the integration of complex data sources, the creation of reporting solutions, and the delivery method.
- Departmental Web-site ??? to include the design, development and maintenance of the Performance Services web-site. This site includes the scorecards, reports, and reference material.
- Supervision - Direct supervision of staff within the assigned area of responsibility.
Clinical Services
Presented below is a summary of the major duties and responsibilities for the Director responsible for the Clinical Services:
- Public Reporting of Quality ??? oversee and direct data submission and internal reporting of performance for the public reporting of quality initiatives. This includes the CMS quality programs and Leapfrog. This person will need to stay abreast of these types of programs throughout the industry and advise Senior Leadership on emerging issues. They would then be responsible for the design and execution of programs to collect, submit and report new metrics. The scope includes DUH, DRH and Duke Raleigh Hospital.
- Data abstraction ??? oversee and direct the abstraction of quality metrics for submission to CMS and other quality programs. The scope would be DUH.
- Quality Improvement Support ??? to include the organization and execution of hospital-wide quality improvement efforts as identified through the annual planning process and as assigned by senior leadership. In addition, be the point of contact with external organizations and programs related to clinical services. This would include UHC, IHI and Premier. The scope could include DUH, DRH and Duke Raleigh .
- Clinical Metrics ??? serve as the central point of contact related to internal reporting of clinical metrics, to include ongoing support for clinical quadrant of the balanced scorecard and Health System and Board related reporting of quality and safety metrics. The scope includes DUH, DRH and Duke Raleigh Hospital.
- Clinical Benchmarking ??? provides oversight for the submission of data to clinical programs (Premier and UHC) and for directing the use of the data to support annual goal setting and performance improvement targets. The scope includes DUH, DRH and Duke Raleigh Hospital.
- Credentialing support ??? provides oversight for the delivery of data to the various credentialing bodies. The scope includes DUH, DRH and Duke Raleigh Hospital.
Supervision - Direct supervision of staff within the assigned area of responsibility.
Labor Management:
Presented below is a summary of the major duties and responsibilities for the Director responsible for the labor management:
- Budgeting ??? the development and use of productivity standards to drive labor budgets across all sites with variable staffing budgets. Strong interaction with all levels of Finance will be required.
- Productivity reporting ??? the development and ongoing maintenance of the productivity reporting process, to include data integrity
- Position control, oversight of the processes used to receive and process a request for position.
- Position management, the design and execution of the position management function, which aligns position approvals with departmental budgets and links with the release of positions for hire.
- Supervision - Direct supervision of staff within the assigned area of responsibility.
Duties and Responsibilities of this Level
Required Qualifications at this Level
Education
Bachelors degree required, Masters degree preferred
Experience
Minimum of 7 years of experience, with 3 years in a supervisory role
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Strong analytical and communication skills
Strong computer skills to include database analysis
Distinguishing Characteristics of this Level
This position would be responsible for working closely with entity, corporate or service line administrative and clinical leaders to understand their business objectives and design and deliver the appropriate level and type of Performance Services programs. The success is assessed by attainment of individual and organizational goals.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
