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DIR, NON-CLINICAL SERVICES, DHCH
Job Title: DIR, NON-CLINICAL SERVICES, DHCH
Job Code: 5358
FLSA: E
Job Level: I2
Revised Date: 03/01/2012
Supervisory Responsibility: Yes
General Description of the Job Class
In compliance with Duke HomeCare & Hospice philosophy, goals, policies, mission, and vision, the Director of Non-Clinical Services is responsible for the operational effectiveness and efficiency of systems supporting DHCH. This position plays a pivotal role in the strategic direction, goal setting and performance management of the areas of responsibility for non-clinical services. This position provides daily operation oversight, management and leadership of non-clinical support staff.
Duties and Responsibilities of this Level
Identify opportunities to improve the financial and operational performance of DHCH by working collaboratively with senior leadership.
Directs guides and manages staff to meet or exceed the global organizational goals. Analyze and develop proposals to resolve key operational challenges such as improvements in service, access, capacity and financial performance.
Link assigned business units??? activities to individual program, DHCH- wide, and DUHS operational priorities.
Develop and coordinate management information systems and computer resources to allow for efficient operations. Perform a variety of duties involved in the organization???s documentation and compilation of data associated with DHCH customers.
Maintain productive and open vertical and horizontal lines of communication both internally, within the health system, and with external customers. Routinely interface with hospital executive and medical leadership, peers and subordinates in order to optimize DHCH resources.
Oversee the prospective monitoring of internal and external sources to project trends and opportunities potentially affecting key lines of business and non-patient revenue for DHCH.
Lead the planning process for DHCH programs, in collaboration with DHCH senior executive team, operations and physician leadership, to develop key business strategies, strategic plans and annual operating plans to support the successful attainment of organizational goals. Update plans as needed and monitor and report on progress.
In collaboration with DHCH and Health system resources, establish and monitor reasonable productivity targets for staff. Hire and maintain appropriate staffing ratios consistent with the needs of the organization to support operational departments and within budgetary parameters.
Participate in senior executive leadership activities such as committees, conferences, publishing, teaching and research.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Bachelor of Science Degree is required. A MHA or MBA strongly preferred.
Experience
A minimum of five years of management/supervisory experience in health care setting. Experience and strong knowledge base in homecare industry, as well as good organizational and time management skills.
A master's degree in Business Administration, Public Administration, Health Administration, or Public Policy may be substituted for two years??? experience.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Core competencies include: collaboration and team building skills, leadership skills, excellent planning and organizational skills, effective and efficient decision-making skills; and strong analysis and judgment skills.
Excellent written and oral communication skills, excellent interpersonal skills, demonstrated ability to be effective in a matrix management organization.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
