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NURSE MANAGER, AC
Job Title: NURSE MANAGER, AC
Job Code: 5401
FLSA: E
Job Level: I1
Revised Date: 04/25/2024
Supervisory Responsibility: Yes
General Description of the Job Class
The Nurse Manager ??? Ambulatory provides clinical and operational leadership for nursing and patient care services in one or more ambulatory clinics. This role is responsible for ensuring high standards of patient care, regulatory compliance, and operational excellence in alignment with DUHS policies and service line goals. The Nurse Manager reports to the Practice Administrator to integrate both overall clinic and nursing priorities into operational workflows, promote quality improvement initiatives, and support provider teams. This role actively participates in strategic planning, resource allocation, and change management efforts within the assigned clinics.
Duties and Responsibilities of this Level
Provide leadership, oversight, and accountability for all clinic practice in the assigned ambulatory clinic(s), ensuring evidence-based standards of care.
Partner with operational leaders to align staffing models, workflows, and clinical processes that optimize patient flow, access, and quality outcomes.
Supervise and evaluate all clinic staff, including administrative, nurses, medical assistants, and other licensed/unlicensed personnel; ensure competency, performance, and professional development.
Monitor and ensure compliance with all regulatory, accreditation, and infection prevention standards.
Collaborate with physician and APP leaders to support clinical care delivery, patient safety initiatives, and service recovery.
Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
Lead quality improvement and population health initiatives, using data to track progress and implement corrective actions as needed.
Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
Serve as a resource and liaison for patients, staff, and providers regarding nursing and operational concerns, escalating as appropriate to Practice Administrator or Ambulatory Operations Director.
Required Qualifications at this Level
Education
Bachelor's degree in nursing (BSN) required Master's degree in nursing or related field preferred.
Experience
Minimum of three years of nursing experience with at least one year of leadership experience required. Experience in ambulatory or outpatient clinic operations preferred.
Degrees, Licensure, and/or Certification
Current RN licensure in the state of NC or compact state. BLS certification required; additional certifications may be required based on specialty.
Knowledge, Skills, and Abilities
Demonstrated leadership in ambulatory nursing and clinical operations.
Knowledge of ambulatory care standards, regulatory requirements, and quality improvement methods.
Ability to lead interdisciplinary teams and influence change in a complex healthcare environment.
Strong communication, conflict resolution, and coaching skills.
Financial and operational acumen, including budgeting and resource allocation.
Proficiency with electronic health records and clinical reporting systems.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
