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DIR, CLINICAL SERVICES
Job Title: DIR, CLINICAL SERVICES
Job Code: 5413
FLSA: E
Job Level: I3
Revised Date: 03/01/2007
Supervisory Responsibility: No
General Description of the Job Class
Responsible for overall functions of clinical operations within the Clinical Service Unit, including assigned CSU-specific programs and initiatives, as well as oversight of nursing clinical practice development including, but not limited to, partnering with the Advanced Practice Nursing Department and other departments in this regard.
Duties and Responsibilities of this Level
Oversee development and implementation of plans, operations, and programs within the Clinical Service Unit
Provide oversight regarding nursing clinical practice development including developing infrastructure and implementing effectiveness measures
Provide administrative direction to management staff within areas of responsibility including supporting plan development, priority-setting, decision-making, and professional development
Coordinate the establishment of major schedules, task assignments, and allocation of resources to ensure conformance with specified objectives and policies
Coordinate the resource needs for areas of responsibility, including reviewing and approving budgetary recommendations, and preparing variance analyses of budgeted revenues and expenses for areas of responsibility
Lead change regarding quality of care and operational enhancements including implementation and communication plans related thereto
Coordinate with management staff needed resources and work required to conform to hospital policies and procedures
Coordinate activities with managers and administrators in other departments as needed to ensure high quality, efficient clinical services
Prepare reports and analyses as needed to make and recommend operational decisions
Direct personnel functions related to areas of responsibility including, but not limited to hiring and performance management
Assist the Associate Operating Officer in such duties as may be assigned or delegated
Required Qualifications at this Level
Education
Work requires organizational, analytical, communication, change management, and leadership skills normally acquired through the completion of masters degree program. Candidates with a clinical degree are preferred.
Experience
Work requires minimum of seven years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care, patient/customer satisfaction, staff satisfaction, and financial performance over multiple operating areas, departments or programs. Previous experience managing operations at an administrative leadership level is required. A Masters degree in Hospital Administration, Business Administration or a related field is preferred
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
N/A
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
