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MANAGER, CHAPLAIN SERVICES & EDUCATION
Job Title: MANAGER, CHAPLAIN SERVICES & EDUCATION
Job Code: 5419
FLSA: E
Job Level: G2
Revised Date: 03/01/2024
Supervisory Responsibility: Yes
General Description of the Job Class
Performs managerial, professional, supervisory work directing pastoral services, providing counseling and guidance to patients, families, medical staff, hospital employees and students of all ages, culturally diverse backgrounds, and religious beliefs.
Duties and Responsibilities of this Level
Maintains continuous and comprehensive assessment of spiritual care needs in all clinical areas. Manages and directs an effective pastoral program.
Provides religious counseling and guidance to patients and family members as a part of total patient care.
Plan,develops and implements program policies to provide formal and informal religious services for patients, employees, and attending families.
Confers with hospital administrative staff and department managers and hospital personnel to determine needs for pastoral services, to explain the established policies and procedures, and to solicit cooperation in program objectives.
Coordinates pastoral care activities with activities of other departments to avoid interrupting medical care and to insure adequate spiritual help for the patient.
Visits patients on a social or friendly level and provides counsel and advice on problems or questions of spiritual guidance and personal adjustment.
Serves as liaison between hospital staff, family and friends of the patients during periods of crisis, such as in critical or terminal illnesses, or personal and psychological adjustment and preparedness for surgery.
Performs church rites at the request of the patient and leads patients in regularly scheduled religious services or schedules chapel functions that involve visiting clergy.
Consults with medical staff and nursing staff in total care of the patient.
Serves as liaison with pastors, congregations, community agencies, and professional service clubs to provide a community resource and to secure their cooperation.
Provides in-service education to employees and students. Supervises Chaplains, students and volunteers in the Chaplain's office. Oversee the orientation of new chaplain interns and residents on spiritual care in the hospital
Completes performance evaluations and development plans for employees.
Reviews department performance in relation to established goals, implementing changes to effect continual improvement in services provided; and assures compliance with regulatory and legal requirements.
Promote development awareness of patient satisfaction scores on spiritual support and coordinate in-service for other departments on spiritual issues in health care
Plan and coordinate projects in spiritual care
Performs related duties as required.
Required Qualifications at this Level
Education
Graduation from a four-year college or university with a Bachelor of Science or Bachelor of Arts degree and a Masters of Divinity degree from an accredited Seminary or Divinity School and four quarters of Clinical Pastoral Education
Experience
Three years of full-time pastoral experience.
Degrees, Licensure, and/or Certification
Ordination and denominational endorsement and membership in a professional Chaplain's organization.
Certification by either the Association of Professional Chaplains (APC) or Certification as a Clinical Pastoral Education Supervisor with the Association of Clinical Pastoral Education (ACPE), Inc.
Knowledge, Skills, and Abilities
Extensive knowledge of various denominational religious principles and practices. Extensive knowledge of techniques in counseling and interviewing. Thorough knowledge of hospital organization, operation, policies and procedures. Ability to develop, plan and administer a pastoral service program to meet hospital and community needs. Ability to listen, understand and minister to the specific spiritual needs of persons in crisis. Ability to function as a member of the health care team, interpret and communicate to the hospital staff the religious significance of illness and the religious resources and concerns of the patient. Ability to minister within the hospital environment in such a way as to exert a definite and positive influence on morale and well- being of all the hospital staff. Ability to express ideas clearly and concisely in oral and written form. Ability to relate to persons from diverse cultures, religions, and all ages. Ability to establish and maintain effective working relationships with administrative personnel, patients, relatives, internal hospital departments, other employees, and local clergy and community groups.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
