Duke University Health System (DUHS) Job Descriptions

SENIOR VP, CHIEF HR OFFICER, DUHS

Job Title: SENIOR VP, CHIEF HR OFFICER, DUHS
Job Code: 5438
FLSA: E
Job Level: M1
Revised Date: 09/13/2018
Supervisory Responsibility: Yes

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General Description of the Job Class

The DUHS/DUMC Chief HR Officer (CHRO) partners with the DUHS/DUMC leadership team to create successful DUHS/DUMC strategies and to translate strategic priorities into DUHS/DUMC and entity-level operating plans. S/he works with line and staff managers across DUHS/DUMC and its care units to ensure that the right people are in the right jobs; that they are competent and motivated to do the right things for DUHS/DUMC patients, employees and other customers; that they have the right tools and support; and that all of the above happens at the right cost. In addition, s/he has a fiduciary responsibility to ensure that all human resource policies, laws and regulations are upheld, and that the Duke culture of patient care and continuous learning is fulfilled. The CHRO provides a leadership role in defining and implementing affirmative action and diversity objectives and supporting culture.

Duties and Responsibilities of this Level

1. STRATEGIC BUSINESS PARTNER: The CHRO is a major contributor to business strategy and is a member of the senior management team who contributes to key business decisions.

Participate in the core strategic and operating planning processes as a member of the DUHS/DUMC senior leadership team

Understand the needs of DUHS???/DUMC???s multiple customers, and ensure the ???voice of the customer??? is clear to DUHS/DUMC and entity leadership

Bring state-of-the-art knowledge of HR best practices to the DUHS/DUMC senior leadership team

Develop system-wide policies, systems, processes and programs to effectively link HR strategies with business strategies

Consult in the on-going development of DUHS/DUMC values, mission, and business planning processes

Ensure HR is viewed as a business partner by contributing effectively to the above; generate alliances with system and entity leadership that enables effective delivery of HR services

Foster DUHS/DUMC system-wide thinking, planning, quality and service focus.

Help fulfill the implementation of key business strategies and is measured accordingly

2. OPERATIONAL LEADER: CHRO ensures that the DUHS/DUMC HR function provides a level of service, quality and accessibility that results simultaneously in lower possible cost and increased patient and employee satisfaction.

Help the system improve operational efficiency by designing and implementing HR processes and programs in specific support areas:

Compensation and Benefits Implementation

Ensure broad system-wide understanding of compensation and benefits plans at all levels of the organization to maximize their value and ROI

Responsible for the design and effective delivery of DUHS/DUMC market- competitive compensation plans that are administered in a fair, consistent and sustainable manner across the entire health system

Ensure effective implementation and oversight of all benefits programs, costs, and processes

Ensure the resolution of compensation and benefit issues in a timely and efficient manner.

Ensure professional administration and effective management of employee records, documents and full compliance with JCAHO standards

Staffing, Recruitment and Selection

Identify organizational competencies required at all levels throughout the system and ensure proactive, effective recruiting strategies are in place and implemented, while also supporting the accomplishment of diversity goals

Partner with line and staff managers to develop and manage predictive staffing plans, resource analyses, skills assessments, and workforce planning

Develop methods for evaluating, building and mobilizing the systems human assets

Employee Relations

Develop and lead processes to improve employee commitment; ensure all employees are both listened to and heard

Ensure HR programs and policies are supportive of assisting employees in meeting their personal and family needs

Support administration of organization surveys intended to maximize organization effectiveness and employee satisfaction.

Promote work/life balance, effective employee communications, and promote an inclusive environment

Effectively balance the role of employee advocate and management partner

3. HR COACH: Facilitates, measures and improves the quality of management, organization performance, and teamwork.

Develop long-range plans to improve leadership and management effectiveness across DUHS/DUMC

Lead the development of work and process redesign to improve individual, team and organizational effectiveness

Coach managers; provide advice, feedback and development resources to improve the effectiveness of individuals and teams

Foster the establishment of a high performance, patient-focused culture through the articulation and implementation of organization effectiveness principles; i.e., employees understand what is expected of them and are aligned and empowered to work together to accomplish the best results possible for patients and other customers; accountability is matched by appropriate authority; etc.

4. CHANGE LEADER: Partners with senior leaders and line managers to lead and facilitate change.

Design and implement HR initiatives/processes which anticipate and/or respond to key competitive issues

Focus the organization on the need for continuous change and process improvement in all areas of health management and services delivery to ensure competitive advantage in markets and geographies served

Help senior leadership shape the DUHS/DUMC culture to be one that both embraces the need for change and develops the capacity to renew and transform itself as required to meet competitive threats or opportunities

Constantly monitor organization design, effectiveness and capabilities, and make recommendations to senior leadership for appropriate changes and improvements

5. FINANCIAL LEADER: Enables DUHS/DUMC to achieve its goals while maintaining a competitive personnel cost structure

Design and deliver on financial measurements of HR interventions

Produce significantly better quality, impact and cost controls for HR products and services

Confront wasteful policies and procedures to eliminate inefficiencies.

Formulate plan and support delivery of stretch goals in a highly competitive setting

Required Qualifications at this Level

Education

N/A

Experience

N/A

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

N/A

Distinguishing Characteristics of this Level

The position is a full member of the DUHS/DUMC senior team, and participates in all senior team meetings. The CHRO reports directly to the Vice President, Administration of DUHS/Vice Chancellor for Operations at DUMC.

All DUHS/DUMC HR staff functions report directly to the CHRO. Entity HR executives report directly to the entity CEO???s and to the CHRO. The Executive Vice President-DU, the Vice President for Administration- DUHS/DUMC, the CHRO-DUHS/DUMC, and the Vice President for HR-DU form an oversight team to assure there is close coordination of the HR activities for all of DU and DUHS/DUMC.

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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

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Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

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Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.