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MEDICAL SUPPORT SUPERVISOR, EYE CENTER
Job Title: MEDICAL SUPPORT SUPERVISOR, EYE CENTER
Job Code: 5503
FLSA: E
Job Level: E2
Revised Date: 01/03/2014
Supervisory Responsibility: Yes
General Description of the Job Class
Supervise and coordinate ophthalmic medical support staff and ophthalmic clinic service activities to achieve continuous and optimal patient care within the Eye Center satellite office.
Duties and Responsibilities of this Level
Supervise and coordinate ophthalmic medical support staff and activities of the Eye Center clinic(s) to include establishing and maintaining systems for patient flow through the clinic and the utilization of clinic and ancillary facilities and manpower.
Coordinate diagnostic and treatment activities of the clinic with services of other departments to ensure effective patient care and efficient service.
Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc).
Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, and make recommendations for improvement.
Maintain liaison with professional medical staff and other personnel, faculty, and management in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. Develop policies and procedures to improve patient care and utilization of clinic resources.
Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services.
Plan and schedule work for medical support staff ensuring proper distribution for all services, of assignments and adequate manning, space and facilities for subsequent performance of duties. Plan and provide a weekly staff schedule and revise as needed. Approve leave and vacation time for staff, while being mindful of schedules and clinic flow. Orient and train new medical support staff. Monitor staff training and daily hands-on instruction.
Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Order and maintain supplies and equipment.
Plan, coordinate and implement activities including, but not limited to, seminars, conferences, workshops, public events and other related programs; develop and help coordinate materials and resources to supplement, expand, or replace existing program components.
Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Maintain current employee JCAHO/Marlowe files for accuracy.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Work requires 2 years post - secondary education, preferably in an allied health field.
Experience
Work requires a minimum of 4 years of ophthalmology clinic experience related technical support, including diverse knowledge of patient care and eye problems and extensive knowledge of ophthalmic anatomy, physiology, and pharmaceuticals.
Additionally, a minimum of 2 years of leadership experience (i.e. Team Lead)in an ophthalmic clinic setting is required.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensure, and/or Certification
Certification by JCAHPO: at the COT, COMT or COA level.
Knowledge, Skills, and Abilities
Must demonstrate extensive knowledge in opthalmology in order to perform,monitor and teach all procedures and testing.
Must demonstrate extensive knowledge of the ophthalmic patient assessment and the skills to perform and teach all ophthalmic and ancillary testing along with ocular anatomy and physiology.
Must have exemplary customer service skills.
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
