Duke University Health System (DUHS) Job Descriptions
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DIRECTOR, EHR SYSTEM
Job Title: DIRECTOR, EHR SYSTEM
Job Code: 5536
FLSA: E
Job Level: J2
Revised Date: 08/01/2011
Supervisory Responsibility: Yes
General Description of the Job Class
Responsible for implementing select applications of the electronic health record system (EHR)for Duke University Health System. Accountable for all aspects of planning, staffing, training, and budget monitoring for the project. Works closely with DUHS senior leaders to carry out the project vision. Ensures that a common vision, plan, and goal are communicated and maintained across all areas of the project. Acts as the primary liaison between key legacy system staff, operational leadership and the end-user community. Oversees the development of educational and training programs, and the development of reporting functionality to support system live and post live activities. Coordinates with other EHR Directors to ensure a cohesive EHR deployment for the enterprise.
Duties and Responsibilities of this Level
Oversee the development and implementation plan for designated EHR applications.
Coordinate with other EHR Directors to ensure that planning for the Enterprise, Ambulatory and Revenue Cycle applications are aligned.
Ensure the infrastructure, historical data conversion, interfaces, training, and customization of the model system are implemented. Manage the project scope, cost, schedule, and quality.
Coordinate all project activities: software and hardware, business- and IT-related tasks, and internal communications and change management.
Set proper expectations for all members of the Duke Medicine community.
Review the progress of the project regularly with vendor EHR implementation coordinator and implementation manager.
Coordinate the organization???s overall needs and direction with vendor EHR implementation coordinator.
Keep Duke Medicine leadership, including DUHS Board of Directors, apprised of project progress and issues.
Provide direct supervision for assigned Application Managers and their teams. Oversee various personnel actions including, but not limited to, hiring, work assignments, performance appraisals, promotions, and disciplinary actions.
Oversee and guide the development of internal and external training programs to ensure that new personnel are oriented to departmental procedures and those personnel within the departmental unit are informed concerning changing information systems technologies.
Monitor the documentation, resolution and completion of identified deployment issues and tasks to the overall project timeline.
Ensure that teams hold development and production support meetings, reviews, and design sessions with internal and EHR teams to support the project development.
Monitor the analysis of operational and end user department workflows, interfaces, data collection, report details, and other technical issues associated with EHR software as they relate to system design and build decisions, including design input for EHR optimized system and/or enhancements.
Monitor the build, test, and debug activities for the EHR applications to ensure the system meets operational and end user requirements.
Design and adhere to organizational policies and procedures and follow all change control processes for the EHR application(s).
Ensure alignment of system design and services throughout the Duke continuum of care and revenue cycle.
Maintain liaison with identified EHR resources, professional organizations and information systems management within similar organizations to ensure utilization of current principles, techniques and policies.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Work requires a bachelors degree in computer science, mathematics, healthcare, or computer-related field.
Experience
Work requires ten years of progressive IT experience to include five years of experience in leadership/management. Must be familiar with inpatient and outpatient clinical needs, finance, and understand goal- setting for the EHR project and for other initiatives.
Degrees, Licensure, and/or Certification
Once hired, applicant must meet the training requirements for Epic???s best practice recommendation. This will require attendance at a six week Epic overview and application training program in Madison, Wisconsin. Associated certification must be obtained within six months of program completion.
Knowledge, Skills, and Abilities
Knowledge and experience with health care information systems
Experience leading large teams of individuals and the ability to manage staff effectively
Excellent interpersonal, communication, and organizational skills
Past implementation experience leading clinical projects in large Academic Healthcare environment
Successful manager of change and transformation
Understanding of DUHS clinical applications
Promoting the new system and representing it positively to the user community
Ability to multitask, prioritize work, and define key decisions that need to be made
Conflict resolution
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
