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ASSOC VP, DUHS INSTITUTE / CENTER
Job Title: ASSOC VP, DUHS INSTITUTE / CENTER
Job Code: 5541
FLSA: E
Job Level: L1
Revised Date: 04/01/2017
Supervisory Responsibility:
General Description of the Job Class
The Associate Vice President, DUHS Institute/Center provides leadership, direction, and operational management to the institute or center's clinical operations in accordance with the mission, vision, values, and policies of Duke Medicine. The Associate VP will ensure accountability to clinical operational, strategic, and financial objectives of the institute or center. Through oversight of all DUHS clinical practice settings related to the institute or center, the position will assure effective and efficient practice management and operations including, but not limited to, excellence in clinical productivity, quality care, patient satisfaction, staff satisfaction, and financial performance. Working closely with the executive team of the institute or center, the Associate Vice President, DUHS Institute/Center will support integration and alignment of clinical operations across multidisciplinary and organizational entities. In addition, the Associate Vice President will forward the vision of excellence in the institute or center's clinical operations through identifying and planning the implementation of new programs, services, and related infrastructures.
Duties and Responsibilities of this Level
Supervisory and Personnel Management: Oversees institute or center's clinical operations at all DUHS sites. Directly manages team of Administrative Directors for clinical services. Responsible for overall performance, recruitment, retention, and professional development for numerous Administrative Directors.
Operations: Through supervision of Administrative Director team and in collaboration with other key leaders, lead efforts to ensure the most effective clinical quality and safety infrastructures and processes for the institute or center. Serves as the senior operations executive within the institute or center responsible for developing and implementing effective practice management tactics (coordinated with the academic and research missions). Develops integrated systems that support and continuously improve the patient experience. Provides oversight and direction in establishing and maintaining a system for measuring the effectiveness and efficiencies of clinical services. Develops solutions to improve current business processes and makes them more efficient. Establishes and maintains effective internal controls. Recognizes and seizes opportunities to improve fiscal and operational performance of clinical operations.
Fiscal Management: Accountable for all hospital and divisional clinical budgets. Oversees development, management, and setting of financial targets. Responsible for revenue cycle and billing processes in collaboration with PRMO. Provides input to DUHS and PDC finance; professional and technical managed care contracting strategies. Collaborates with the institute or center's senior executive leadership to ensure that adequate financial resources are made available to fulfill vision of excellence for clinical operations.
Strategy: In collaboration with the institute or center's top Administrator, develops and supports clinical growth strategies. Participates in strategic planning in concert with the institute or center's goals that contribute toward market growth, revenue enhancement, cost containment, and maximizing clinical practice and productivity. Creates tactical plans with Administrative Director team to assure success of strategic plan implementation within clinical operations.
Quality Assurance and Regulatory Compliance: Maintains compliance with all relevant legislative and regulatory rules and requirements established by state and federal agencies as well as those of voluntary accrediting bodies to ensure continued compliance. In collaboration with the institute or center's physician leaders, ensures appropriate credentialing and peer review processes employed throughout each clinical entity.
Partnerships: Develops and fosters effective collaboration among clinical departments, academic departments/divisions, and other affiliated services to ensure an integrated approach to providing clinical care, and fulfilling our clinical, research and educational goals and objectives. Creates productive physician faculty relationships to assure collaborative problem solving and supports physician leadership???s clinical initiatives.
Communication: Assures effective communication of clinical operations initiatives within and across relevant internal and external audiences. Collaborates with the institute or center's marketing and communication team to assure communication strategic and tactics are optimal. Provides consistent forums for staff input regarding clinical operations improvement opportunities.
Serve as role model and resource for professional colleagues. Participate in leadership activities such as committees, professional organizations, publishing, teaching and research.
Required Qualifications at this Level
Education
Master's degree required.
Experience
Ten years of experience in hospital operations including 5 years at the administrative leadership level.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Ability to lead effectively in a matrixed organization requiring high levels of collaboration, sound judgment, and significant practice management expertise.
Demonstrates strong leadership, management, analytical, negotiation and conflict management skills.
Knowledge of physician practice management and clinical operations issues that contribute to effective, efficient care structures and processes.
Knowledge of health care payment systems and sound financial management practices.
Demonstrates motivation and initiative in seeking continued professional growth and development.
Knowledge of relevant legislation and regulation.
Ability to assess current situation and devise and execute necessary improvement/corrective actions.
Ability to work collaboratively with multiple constituents.
Ability to influence people in their opinions, attitudes, beliefs and decisions.
Ability to make decisions based on verifiable and/or measureable data or criteria.
Ability to negotiate and mediate complex and often competing interests.
Ability to communicate effectively through oral and written communications to diverse audiences.
Ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
