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CHIEF OPERATING OFFICER, DRH

Job Title: CHIEF OPERATING OFFICER, DRH
Job Code: 5549
FLSA: E
Job Level: M1
Revised Date: 07/01/2017
Supervisory Responsibility: Yes

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General Description of the Job Class

The Vice President (VP), DRH, is responsible for assisting the President of DRH in directing and coordinating aspects of the business and operational activities as assigned or delegated by the President. The VP ensures the smooth and efficient operation of Duke Regional Hospital including the management of profit and loss responsibility within the assigned management portfolio. The Vice President carries responsibility for developing the strategic plan of the organization in collaboration with the board and integrating it with the operations. The VP will oversee development and implementation of all marketing and business development plans for the entity. Specific areas of responsibility may include clinical service lines, hospital based clinics, clinical support departments such as Radiology, non-clinical support departments such as Environmental Services, administrative programs, and liaison responsibilities across the organization and within the community.

The VP is expected to act in the absence of the President. The VP will exercise management responsibility ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff. This will either be done directly, or through delegation of responsibility to the management staff.

Duties and Responsibilities of this Level

The VP, DRH, will work collaboratively with the medical, nursing, and administrative leadership at DRH, the DCHC Board, and the Duke University Health System administration in an interdisciplinary, matrix manner to develop and implement well-balanced clinical programs designed to ensure that DRH is the provider of choice.

The role has facilitative characteristics and requires significant leadership, mediation, political, and negotiation skills and abilities. The VP will be accountable for the overall success of his/her portfolio. He/she will lead and oversee the development of the vision/strategic plan, and create the organizational infrastructure to include systems and human resources, program and service development, facility resources, quality, utilization, fiscal, compliance and clinical management measures, marketing and public relations programs, managed care product development and relationships, outreach strategies, and internal communication and consensus-building. He/she will ensure that DRH???s disparate resources are focused enterprise-wide on optimally satisfying the health care needs of those we serve.

Included among the responsibilities, functions, and expectations of the VP:

- Develop and foster effective collaboration between both clinical and non-clinical departments to ensure an integrated approach to providing services and fulfilling our goals and objectives.

- Oversee major workforce and resource decisions within areas of responsibility.

- Facilitate a highly-matrix approach in the development of hospital services, and display an ability to work effectively within the health system???s decision making and organizational structures.

- Represent DRH to the external market, as well as internally through the application of community relations and marketing activities.

- Develop new business strategies to enhance market share and improve overall performance.

- Work with leadership teams throughout the hospital, serving as a resource to help achieve quality goals, reduce costs, enhance revenues, achieve effective utilization, analyze and utilize information to develop and support management decisions.

- Work with leadership teams throughout the hospital to achieve service and work culture goals by building a patient-and family-centered model of care and a culture of equity, fairness, inclusion and respect.

- Communicate key information to the stakeholders of these clinical and non-clinical areas with respect to managed care, marketplace needs, the competitive environment, cost management, and customer-focused programs and services.

- Expand DRH???s outreach activities and referral networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated health care system.

- Lead and support key committees.

- Oversee construction and renovation projects at DRH.

- Coordinate the determination of fiscal requirements of assigned departments and review budgetary recommendations (capital and operating): monitor, verify, and reconcile expenditure of budgeted funds.

- Perform other related duties incidental to the work described herein as may be assigned or delegated.

Required Qualifications at this Level

Education

Work requires a Master's degree in health care administration, business administration or a closely related field; or equivalent experience

Experience

Work requires a minimum of 7 years of experience in hospital operations including at least 5 years at the administrative leadership level

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

Demonstrated leadership and complex organizational management skills

An understanding of how to achieve results in an complex, matrix health system

Well-developed planning, marketing, organizational development, and business skills.

Experience in hospital administration in a complex, matrix health system

The ability to work with physicians, staff and professionals in multiple settings and locations and to promote diversity in the workplace.

Information systems capabilities and an appreciation for the data which will be required to make meaningful management decisions.

Negotiation and financial analysis skills.

Commitment to living the values of Durham Regional and Duke University Health System.

Caring for our patients, their loved ones and each other Integrity Diversity Excellence Safety Teamwork

Distinguishing Characteristics of this Level

N/A


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.


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Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.