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EPIC TRAINING SPECIALIST
Job Title: EPIC TRAINING SPECIALIST
Job Code: 5558
FLSA: E
Job Level: F3
Revised Date: 06/26/2014
Supervisory Responsibility:
General Description of the Job Class
The Epic Training Specialist will focus on Maestro Care performance improvement initiatives through the development, implementation, and delivery of Maestro Care curricula. Candidates should have proven systems training experience as follows: needs assessment, course development, instructor-led training, self-paced/online training, blended learning methodologies, evaluation, and adult learning principles.
Duties and Responsibilities of this Level
- Deliver respective Maestro Care application(s) instructor-led sessions, utilizing facilitation techniques and integrating adult learning principles. Prepare for the delivery, including preparing instructional materials, setting up activities, and prepping space, including A/V set up and distance learning technologies (WebEx, Audio Conferencing, etc.). Pull class rosters and document attendance via the Learning Management System.
- Assess organizational and departmental gaps/learning needs; develop formalized training plans in response, utilizing appropriate delivery method(s). Design and create interactive, skills-based courses, developing activities using adult learning principles and integrating instructional design techniques, including: facilitator/participant guides, job aides.
- Participate on project teams, committees, and Maestro Care optimization work groups, utilizing the departmental consulting model; establish rapport with operational partners as subject matter experts (SMEs) in the development of instructional materials/delivery strategies to support departmental and organizational initiatives. Ensure understanding of departmental workflows and incorporate into training.
- Ensure that training content and materials reflect current processes, procedures, and guidelines. Update content and materials as necessary due to program, process, systems, or delivery changes.
- Develop and assist with testing Maestro Care lesson plans and training environment.
Required Qualifications at this Level
Education
Work requires analytical, communications, and organizational skills acquired through completion of a bachelor's degree program.
Experience
Work requires three years of experience involving academic, instructional, or training techniques to acquire skills necessary to plan, instruct, and coordinate training and educational programs. Healthcare experience is required. Experience with an electronic health record preferred.
Degrees, Licensure, and/or Certification
Complete and maintain the respective Epic application assessment, credentialing, and/or certification within six months of hire.
Knowledge, Skills, and Abilities
Strong analytical/critical thinking, innovative problem solving, leadership, consultation, and organizational skills. Excellent interpersonal skills and ability to work across multiple teams. Demonstrate verbal and written communication skills. Ability to prioritize multiple competing priorities during high stress situations. Knowledge and application of instructional design and adult learning principles. Basic knowledge, understanding, and operation of Learning Management System tools, blended learning models, and online learning technologies (E-Learning, WebEx, etc.). Ability to navigate and troubleshoot A/V systems.
Distinguishing Characteristics of this Level
NA
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
