Duke University Health System (DUHS) Job Descriptions
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SERVICE LINE MANAGER, DUHS
Job Title: SERVICE LINE MANAGER, DUHS
Job Code: 5587
FLSA: E
Job Level: H1
Revised Date: 02/23/2018
Supervisory Responsibility: Yes
General Description of the Job Class
This position will provide overall management direction and coordination for the operational and financial management of a Duke University Health System service line. May be responsible for financial management, human resources management, operations improvement, and participating in setting strategic direction and new business development.
Duties and Responsibilities of this Level
In this role, the position will have responsibility for a service line across the health system including quality/outcome measures, budgeting and growth. - Collaborate with Quality and Regulatory teams, as needed, to ensure continuous compliance with federal, state, and national regulatory agencies - Provide strategical/tactical direction to all clinical operations and reporting functions across the health system - Develop and lead strategic initiatives processes and business development of new service offerings to drive continuous improvement and operational efficiencies - Cultivate and maintain external relationships with third-party suppliers and partners; negotiate favorable and sustainable agreements with key vendors and suppliers including all contract and vendor relationships, contract negotiations - Support development efforts with innovative input and resources to ensure project milestones are achieved on target - Develop capacity planning strategy/model leveraging existing resources and models for improved prediction of resource needs - Collaborate with major functional areas to identify and evaluate fundamental issues on projects, interpret data, make good business decisions, and ensure the implementation of timely solutions. - Responsible for development of annual budgets and forecasting programs - Ensure all expenditures are managed in accordance with agreed budgets and forecasts by closely monitoring each clinical program and proactively addressing issues - Manage billing, coding, and denials of practice, including interactions with payers - Establish, identify, and ensure systems and standards that promote patient safety and safe practices for delivering patient care - Review department performance in relation to established goals, implement change(s) to effect continual improvement in services provided as applicable - Responsible for overall quality provided by established services and for following the highest standards - Administer, coordinate, and resolve problems concerning operations of clinical services for all patients; Provide direction to staff in carrying out responsibilities - Interpret and ensure compliance with laws, corporate policies, operational procedures, and objectives; reviews program operations for effectiveness - Responsible for efficiency of operations while maintaining quality service - Facilitate process to improve systems for timely and accurate information on customers, products, treatment patterns, prices, and quality. Accountable for the utilization of fiscal resources within budgetary parameters. - Work on a variety of operational improvement projects and initiatives.
Required Qualifications at this Level
Education
Work requires a Bachelor's Degree in biology, physiology, psychology or related scientific field.
Experience
5 years of experience related to discipline of service line.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
