Duke University Health System (DUHS) Job Descriptions

MANAGER, PERFORMANCE EXCELLENCE

Job Title: MANAGER, PERFORMANCE EXCELLENCE
Job Code: 5591
FLSA: E
Job Level: H2
Revised Date: 08/01/2018
Supervisory Responsibility: YES

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General Description of the Job Class

This position is responsible for managing the delivery of Performance Excellence programs for Duke Primary Care and Urgent Care.

Duties and Responsibilities of this Level

Continuous Improvement: Lead the DPC Performance Excellence team in knowing and applying DPC Continuous Improvement System standards to improve processes and develop people in their facilitation of work and within the work of the Performance Excellence department. Develop and deploy strategies for ongoing enhancements to the system, training and tools.

Quality: Works to improve the quality results for Duke Primary Care through development of network strategies, deployment of resources and integration with continuous improvement system. Works with and teaches network and practice leaders to interpret and evaluate data to improve process using Continuous Improvement Methods, PDSA thinking and other problem solving tools. Develops and supports relationships that create an environment where individuals and team members learn and grow professionally.

Develops and supports effective team interactions through open and honest communication, receptive to feedback, mentoring, and development of the strategic service associates.

Develops network and practice leadership skills by working effectively with other leaders on continuous improvement activities. Uses their leadership abilities to influence others to perform the continuous improvement methods while also using change management methods.

Manages the patient advocate program and advocates for improvement of the quality care of patients in all improvement activities and ensures timely response to patient complaints and grievances. Works with leaders and staff to align improvement of outcomes and experiences for patients.

Required Qualifications at this Level

Education

Minimum of a Bachelor's degree or related field. Master's degree preferred

Experience

Five years of experience with one year of experience in leading or coordinating projects or work teams.

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

N/A

Distinguishing Characteristics of this Level

N/A

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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

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Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

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Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.