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CHIEF QUALITY OFFICER

Job Title: CHIEF QUALITY OFFICER
Job Code: 5599
FLSA: E
Job Level: N1
Revised Date: 11/11/2019
Supervisory Responsibility:

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General Description of the Job Class

As a member of the Duke University Health System (DUHS) senior leadership team, the Chief Quality Officer (CQO) is responsible for the overall direction, leadership and operational management of the quality and safety programs of Duke Health. The CQO will have accountability for understanding, coordinating and measuring performance of internal and external quality and safety requirements and will provide leadership in strengthening a quality culture where everyone is engaged and respected.

The Chief Quality Officer will serve in a highly visible leadership role, working collaboratively across the enterprise and externally to provide a state, national and international presence for the program, and be seen as an international leader in quality and safety.

Duties and Responsibilities of this Level

Develop and implement the foundational strategy and change management that is necessary as the health system balances growth and sustainability with the highest level of quality, safety and service, ultimately reducing variation in patient care. Direct and implement evidence-based programs, practices and activities that realize continuous improvements in clinical quality and patient safety.

Work collaboratively across the enterprise and externally to enhance our care quality and safety so DUHS can deliver on its promise of caring for our patients, their loved ones, and each other.

Strengthen and reinforce a culture of quality, safety and value across Duke Health.

Build and lead a multidisciplinary quality and safety organization that transcends existing units and reinforces a consistent approach to quality and safety.

Create an environment that fosters innovation and performance, supporting the implementation of programs that continuously advance clinical outcomes and patient experience. Actively implement innovative ideas to redefine, measure and improve quality.

Ensure that DUHS rapidly advances as a leader in quality and safety among national academic health systems, community health systems and regional providers, as evidenced by exceptional patient outcomes and performance rankings in the top five to ten percent. Establish quality measurements for internal use and assure reporting of quality metrics to all required external entities, including federal, state, and private. Lead in developing, directing and coordinating innovative, multidisciplinary quality and outcomes management initiatives across Duke Health that incorporate national best practices, drive down variation, decrease costs and create efficiencies. Oversee quality data analytics, understand trends and direct the monitoring, reporting and active discussion of clinical outcomes among the areas where quality issues have been identified. Ensure that Duke Health is a learning organization by incorporating new LEAN and existing Six Sigma methodologies to eliminate waste and empower decision-making at the front lines of the organization. Abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Lead various system-wide committees, councils, task forces, work groups and focus groups, representing the Chancellor and President/CEO on those committees and groups as appropriate. Perform all duties inherent to a senior-level managerial role. Participate in hiring, training, evaluation and termination of assigned staff according to DUHS policies and procedures.

Serve as a spokesperson for Duke Health related to quality issues with appropriate national organizations; effectively communicates with the public to improve clinical excellence.

Serve as a change agent to strengthen a culture of quality, safety and value throughout the organization and build an effective organization for quality and safety that is multi-disciplinary and transcends existing units. Establish a 3-5 year strategic plan for quality and safety that aligns with the existing Duke Health strategic plan and delineates clear goals and metrics for enhancing and sustaining the highest quality and safety performance.

Serve as a primary interface to the Patient Safety Quality Committee of the DUHS Board of Directors and the internal Quality Innovation and Improvement Executive Council (QIEC). Build an effective organization for quality and safety that is multi-disciplinary and transcends existing units.

In a rapidly changing healthcare environment where measures of quality, safety and value are critical factors in an organization's identity, reputation and reimbursement, the CQO must propel improvements in measures of quality, safety and value. The CQO will do this by: enabling stronger performance through improving approaches based on calculated risks and benefits; benchmarking Duke Health's performance against other leading academic health systems and integrated delivery systems; proactively seeking to improve processes and implement best-in- class solutions, raising quality and productivity in a thoughtful way; and identifying new systems and processes to improve quality and make healthcare delivery more efficient.

Required Qualifications at this Level

Education

Doctor of Medicine (M.D.) or equivalent degree with recent clinical practice and board certification is strongly preferred. Bachelor's degree in health-related field required.

Experience

The work required 15 years of progressive leadership experience. At least 10 years of experience leading quality programs within a large, complex academic medical center or integrated delivery system with oversight for both inpatient and outpatient settings.

Experience in an academic setting is strongly preferred with a national reputation and a track record of scholarship related to quality and safety. Proven experience in establishing strategic priorities and building the infrastructure and team to implement large-scale initiatives and behavioral change across the enterprise. Experience utilizing the approaches and methods of process improvement as evidenced by achieving desired outcomes.

Degrees, Licensure, and/or Certification

Licensed or eligible for license to practice medicine in North Carolina strongly preferred.

Knowledge, Skills, and Abilities

N/A

Distinguishing Characteristics of this Level

N/A


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.