Duke University Health System (DUHS) Job Descriptions
Duke Job Postings
To see if there are current openings for any of the job descriptions listed on this web site, please search Duke Jobs.
COMMUNICATIONS MANAGER
Job Title: COMMUNICATIONS MANAGER
Job Code: 5608
FLSA: E
Job Level: G1
Revised Date: 03/01/2020
Supervisory Responsibility: Yes
General Description of the Job Class
Responsible for the creation and implementation of internal communications plans, strategies, tactics, timelines, budgets, and key performance indicators to support entity business objectives and priorities. This position will be responsible for the regular monitoring of communications plans and tactics to ensure maximum effectiveness. In addition, this position will be responsible for integrating with DUHS Corporate Communications as well as Duke Health communicators to support broad organizational communication strategies.
Duties and Responsibilities of this Level
Assess and respond to entity communications needs and develop communication strategies, campaigns and tactics.
Translate communication needs and corresponding research and analytics into appropriate communication strategies, campaigns and tactics
Lead the creation of communication materials and campaigns to support tactical implementation of communication strategies
Serve as editor for departmental newsletters and contribute content to Duke Health internal communications channels
Plan, edit and write content for a variety of internal communications mediums, including the intranet, email, and social media
Engage with departmental leadership to understand their communications requirements and advise them on communications issues
Translate ideas to creative teams and designers
Draft messages or scripts for entity leaders for presentation to employees or other pertinent audiences in written or spoken form Support the concepting, planning and execution of communications campaigns including print, digital and video
Support face-to-face meetings for entity leadership, including town halls and board meetings
Manage community relations outreach activities
Ensure consistency and alignment with Duke Health messaging across internal channels and apply brand design standards and positioning to communications material
Work collaboratively with all entity communicators to maximize effectiveness of communications projects and participate on appropriate DUHS communicator committees
Use analytics to track results and report them back to departmental leaders and appropriate communicator committees
Execute all components of communications plans within target budget and timelines managing any vendors or other assigned staff toward that goal
Perform other related duties incidental to the work described herein
Required Qualifications at this Level
Education
Bachelor's degree in communications, journalism, marketing or a related field is required.
Experience
Four years of related experience in communications, marketing communications or marketing with demonstrated experience in driving the implementation of strategic communications plans and tactics.
Work experience should include participation in communications plan development and expertise in tactics that range from digital content and collateral material creation and development, to highly-targeted, audience-specific initiatives.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
