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DIR, ENVIRONMENTAL SERVICES
Job Title: DIR, ENVIRONMENTAL SERVICES
Job Code: 5610
FLSA: E
Job Level: H2
Revised Date: 07/01/2020
Supervisory Responsibility: Yes
General Description of the Job Class
The Director, Environmental Services is responsible for directing and overseeing the operational needs of the Housekeeping Department. Coordinate the tasks of the Environemtnal Services Operations Manager. Will serve as a liaison between administration and hospital departments.
Duties and Responsibilities of this Level
Responsible for department's financial data and statistics.
Monitoring of unit expenditures.
Develops departmental operating budget and ensure the department operates within budget.
Coordinates housekeeping activities with other departments.
Actively communicates with administration and other hospital departments.
Plans, organizes, directs, coordinates, and supervises functions and activities of the department.
Establishes work standards and work flow.
Establishes and implements policies and procedures for departmental operations.
Encourages and mentors staff creativity and innovation.
Ensures compliance with all regulatory agencies.
Proactive in the achievement of the facility goals and objectives.
Demonstrates quality leadership in meeting performance plans.
Reads, develops, and administers Total Quality Management process.
Develops and maintains job descriptions for department staff.
Encourages staff to participate in education programs.
Required Qualifications at this Level
Education
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Three years of environmental services management direct oversight experience at a healthcare account required.
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Must have the ability to analyze and interpret financial and other data
General business acumen
Excellent interpersonal skills
High customer service and quality attitude
Ability to work under pressure and meet established goals and objectives
Public speaking skills
Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements
Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
