Duke University Health System (DUHS) Job Descriptions
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VP HOSP PERFORM EXCELLENCE
Job Title: VP HOSP PERFORM EXCELLENCE
Job Code: 5612
FLSA: E
Job Level: L1
Revised Date: 09/01/2020
Supervisory Responsibility: Yes
General Description of the Job Class
This position is responsible for operationalizing the Duke University Health System vision for operational excellence and optimization across Duke University, Duke Regional, or Duke Raleigh Hospitals. This position will be responsible for overseeing the implementation of the Duke Quality System (DQS) at across both operational and clinical domains.
Duties and Responsibilities of this Level
Directs and leads operational excellence & optimization across Duke University Hospital, Duke Raleigh Hospital, or Duke Regional Hospitals by focusing on achieving the goals & objectives of the respective hospital(s). This will be accomplished through providing executive level strategic planning, project management expertise and effective team management to achieve the continuous improvement in quality, safety and operational goals of each entity hospital.
Specific duties include:
Implementation of Performance Improvement Initiatives:
- Leads DUH, DRH, or DRaH wide efforts to identify, plan and develop performance improvement initiatives and enhanced care delivery models
- Seeks to improve and align quality results which support each entity in meeting and exceeding clinical outcomes including each hospital's goal toward zero harm to patient and employees, patient experience metrics and financial performance metrics. This work will be primarily accomplished through directing the work of the DUH or DRH+DRaH Quality Management System team of coaches in implementing the DQS standards to improve processes and develop people.
- Fosters and enables innovation and transforms ideas from creation to dissemination within and across the hospital(s). Assists in the business transformation by overseeing and managing domain related project execution from conception through implementation, ensuring communication to leadership of business units involved, helping to identify risks and resolve issues as they arise.
- Works with and facilitates the development of DUH, DRH, or DRaH managers, providers and staff to interpret and evaluate data to improve processes using Continuous Improvement Methods, A3 thinking and other problem solving tools. Develops and supports relationships that create an environment where individuals and team members learn and grow professionally.
DQS Coach, Content Expert and Front-Line Team Member Development
- Develops and supports effective team interactions through open and honest communication, mentoring, and development of the DUHS community hospital quality management coaches and content experts.
- This will also include coordination with the DUHS Chief Quality Officer's team to develop and deploy strategies for ongoing enhancements to the DQS system, training and tools.
- Develops the leadership skills of front-line staff and leaders by working effectively on continuous improvement activities.
- Uses their leadership abilities to influence others to perform the continuous improvement methods while also using change management methods.
Project Management and Data Analytic
- Delivers project and domain driven outcomes with excellence through effective program management, problem solving, process reengineering, change management, training and automation.
- Collaborate with key stakeholders and business partners in reengineering processes and developing future state domain objectives. Plans and directs transformations aimed at achieving the DUH, DRH, or DRaH future state vision.
- Provides guidance and planning for operational excellence and efficiencies via advanced mechanisms for capacity building, forecasting, preparative portfolio operational planning and the development of short and long range initiatives to support the DUH, DRH, or DRaH domains/practices holistically and individually.
Required Qualifications at this Level
Education
Work requires a master's degree in health care administration, business administration or a closely related field; or equivalent experience
Experience
Seven years of experience related to performance improvement and lean management tool implementation with five years of experience in leading or coordinating projects or work teams. A demonstrated track record of leading unit and/or organizational change management is preferred.
Degrees, Licensure, and/or Certification
Lean Six Sigma Certification preferred
Knowledge, Skills, and Abilities
Excellent interpersonal, written and verbal communication skills, ability to balance competing priorities, manage multiple projects at various stages and work cross-functionally.
Possess aptitude to thoroughly understand change management and strategic needs, innovation and potential opportunities for efficiencies and advancements.
Must be able to resolve problems encountered while working collaboratively and effectively in teams, emphasizing communication, collegiality, flexibility, trust and patience.
Must be able to function with a high degree of independence when needed and function as part of an energetic team.
Must be able to bring together institutional mission, strategy, programs and measurement through an analytical approach that enables continuous improvement and be a voice that is able to synthesize and articulate complex concepts across current and future stakeholders.
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
