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PATIENT NAVIGATOR SPEC PT POP
Job Title: PATIENT NAVIGATOR SPEC PT POP
Job Code: 5614
FLSA: E
Job Level: F1
Revised Date: 05/27/2021
Supervisory Responsibility: N/A
General Description of the Job Class
The Patient Navigator Special Patient Population provides navigation services across the care continuum for the patients for a specialized patient population based on phase of care or identified need. The Patient Navigator Special Patient Population works with an identified patient population to develop, implement, and support comprehensive care plans to ensure patients receive appropriate medical and psychosocial care that is equitable, patient centered, and timely.
The Patient Navigator Special Patient Population will work as an integral part of an interdisciplinary team, ensuring excellence in patient care, in an effort to achieve optimal clinical outcomes through a seamless model of access and care
Duties and Responsibilities of this Level
For identified patient population, Patient Navigator Special Patient Population will ensure comprehensive, timely, and seamless care through development and support of care plans, coordination with medical team members, and providing patient education and support.
Exhibit extensive understanding of patient care and health system pathways and serve as a conduit between patient and providers to address medical and psychosocial needs.
Assess educational needs of patient. Provide education about diagnosis, treatment, side effects, and post treatment care or other specialty topic area based on patient population needs. Provide care and education in a culturally competent manner.
Assess and document patient's needs, goals and preferences and ensure preferences are integrated into treatment and care delivery.
Bridge gaps in care and assess/troubleshoot transitions in care and barriers to care.
Document all patient encounters in EPIC.
Enhance access to therapeutic clinical trials and optimize communication with patients, families and investigators regarding therapeutic clinical trials. Provide targeted patient education regarding clinical trials, in order to assist patients in making informed decisions.
Reinforcing patient education to facilitate active participation in decision making in care.
Practice according to professional and legal standards.
Required Qualifications at this Level
Education
Bachelor's degree in a clinical field, such as behavioral/social sciences, health education, or public health fields.
Experience
Three years of experience in a patient-centered, health related field.
Experience in patient navigation preferred.
Degrees, Licensure, and/or Certification
Completion of national patient navigation training preferred.
Knowledge, Skills, and Abilities
Excellent written, oral and conversational communication skills to effectively work with diverse groups.
Ability to analyze, evaluate multiple solutions and solve complex problems using well developed critical & analytical thinking skills.
Excellent time management skills needed to prioritize among many competing priorities.
Attention to detail needed to operate accurately and effectively.
Mastery of Microsoft Office, especially Word and Excel, and electronic medical record documentation and/or reporting.
Metric tracking skills
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
