Duke University Health System (DUHS) Job Descriptions
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EVP AND CHIEF OPERATING OFFICER, DUHS
Job Title: EVP AND CHIEF OPERATING OFFICER, DUHS
Job Code: 5616
FLSA: E
Job Level: N3
Revised Date: 04/01/2023
Supervisory Responsibility: YES
General Description of the Job Class
The EVP, COO is responsible for the health system clinical enterprise. This position is responsible for promoting and championing superior operating performance and fostering, engendering, and implementing a culture of excellence in professionalism and team-based delivery of clinical services. The EVP, COO will engage, develop, and lead a group of Hospital Presidents, ambulatory executives, and functional service line leaders to elevate operational and financial performance of the health system.
The EVP, COO interacts and maintains collaborative relations with members of the executive leadership team internally, while encouraging and overseeing the development of organizational-wide collaborative programs in clinical care, education, research, and community health. The EVP, COO will build trusted relationships with Clinical Department Chairs and other faculty practice leaders. This position will establish a culture of continuous learning and play a key role in engaging front- line employees, senior leaders, and board members in the importance of system-wide operational excellence and high value care delivery. The EVP, COO will exude financial and business acumen to competitively position this academic health system for future success, amidst the quickly evolving healthcare industry trends.
Duties and Responsibilities of this Level
Developing a High Performing Team: Recruits, retains, and develops a diverse team of operational and clinical leaders across the academic health system. Fosters a vibrant culture of diversity, equity, and inclusion at all levels of the organization.
Setting a Transformative Strategy: Develops and executes organizational- wide strategy in areas of oversight to achieve key business objectives.
Aligning Systems of Care and Driving Seamless Integration of Care: Provides leadership and direction for system-level clinical operations through Senior Vice Presidents, Vice Presidents, Associate Vice Presidents, and faculty practice leaders, while also partnering with Department Chairs.
Leading Clinical Excellence: Manages the health system's efforts to design and deliver remarkable, high value, personalized, and precise care, powered by advanced data sciences, clinical innovation, and a culture of kindness.
Building Trusted Relationships Across Duke Health: Establishes trust and credibility across Duke Health, while nurturing relationships with the Clinical Department Chairs, the Private Diagnostics Clinic, the Dean of Duke University School of Medicine, and the Board of Directors.
Implementing Digital Health: Leverages data and analytics in organizational decision-making, while also deploying digital health strategies to improve patient and provider experience.
Ensuring Financial Health, Affordability, and Regulatory Compliance: Ensures compliance with all regulations governing health care delivery and the rules of accrediting bodies, by continually monitoring the operations of the hospital and implementing changes when required.
Represents Duke University Health System, Duke Health, and Duke University to the Community and External Partners: Represents the organization by embodying the values and mission of the organization to the external market and community.
Required Qualifications at this Level
Education
A degree in Medicine from an accredited medical school is required; additional education in medical management, public health, healthcare administration or business is preferred.
Experience
A minimum of 10 years of experience in a senior-level officer role, ideally within a complex, multi-site, integrated, healthcare delivery system.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
- Leadership experience in a complex academic environment, balancing the mission of clinical care, teaching, and research is strongly preferred.
- Health system-level senior leadership experience is preferred.
- Demonstrated ability to motivate, inspire trust, and organize people in a team; ability to foster a culture of engagement at all levels of the organization.
- A deep commitment to diversity, and a proven record of building diverse, inclusive organizations.
- Strong understanding and successful track record of optimizing clinical care delivery in both acute care and ambulatory settings. Demonstrated track record of improving quality outcomes, while increasing operating efficiency.
- Business acumen, including a sophisticated knowledge of major financial, regulatory, compliance, ethical, and legal issues affecting the healthcare.
- Track record of success managing and/or collaborating with physicians, faculty members, Department Chairs, and Clinical Chiefs. Position Specification Ref: Executive Vice President, Chief Operating Officer Duke University Health System
- History of success in developing innovative, effective business partnerships and structures with outside entities including provider groups.
- Expertise in leveraging data and analytics to inform projections and decision-making; experience leveraging digital health and innovation to continuously improve patient and clinician experiences.
- Clear and transparent communicator.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
