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CLIN PERF IMPROV RN
Job Title: CLIN PERF IMPROV RN
Job Code: 5631
FLSA: E
Job Level: G2
Revised Date: 08/01/2023
Supervisory Responsibility: No
General Description of the Job Class
The Clinical Performance Improvement Associate conducts formal clinical and operational performance improvement engagements and consulting services with our clients. Creates strategies for clients engaging in improvement opportunities as determined by the client to achieve the identified benefits. Responsibilities include using change acceleration process tools to achieve our customers' goals and drive clinical and physician product adoption of identified solutions, implementing and building sustainment/control plans for solutions. Builds project approval and charters, works breakdown structures, schedules, dependencies, resource assignments. Tracks and analyzes task completion, risk/issues, and mitigation strategies. Reviews and interprets clinical data as relates to event reporting. Completes or manages appropriate report and dashboard documents and keeps stakeholders informed.
Duties and Responsibilities of this Level
Analysis and interpretation of Clinical Data. The Clinical Performance Improvement Associate would typically:
- Report data to Clinical Registry.
- Collect and interpret data provided from clinical registry reports.
- Collect, review, and analyze data trends to develop positive outcomes.
- Leads the development, implementation, coordination, and management of best practices, policies, and strategic clinical initiatives.
- Provide project management and performance improvement support for clinical initiatives while remaining cognizant of organizational, statutory, and regulatory standards.
- Examine data sets to provide analysis and interpretation of Adverse Events and present recommendations to nursing leaderships to avoid adverse reactions.
- Develop, implement, monitor, and evaluate the Quality Improvement (QI) Program initiatives. Analyze data and quality reports to identify opportunities for programs.
- Develop and/or review policies, processes and protocols, utilizing input from appropriate stakeholders, to ensure effectiveness and compliance of QI Program.
Process Improvement
- Identify opportunities for improvement through analysis of data, observation of operations and consultation with Operational and Clinical leadership, staff, consumers, caregivers and families, and other stakeholders. Identify opportunities and lead efforts to improve registry data processes.
- Manages or provides limited process improvement/transformation expertise for project teams, process owners, operations, leadership, and stakeholders to achieve engagement goals and operational performance objectives to reach successful business outcomes.
- Performs tasks related to quality improvement, rapid improvement events and associated activities like project scoping, planning, execution, analysis, and tracking. Leads or contributes to change management, team facilitation, data collection and analysis, risk or issue identification and mitigation.
- Utilize data analysis and quality improvement methods to assess root causes, issues with processes, the stakeholder support needed, and gap identification.
- Assists in continuous improvement training consistent with quality improvement standards and other transformation core competencies.
- Performs or manages tasks related to defining and measuring problems and undesired outcomes/metrics. This includes the voice of the customer, data collection, value stream and process mapping current state, stakeholder assessment, and quality improvement activities.
- Performs or manages tasks related to developing the future state goals and conducts analysis of the gap between current state and future state.
- Conducts improvement activities through the engagement of teams, subject matter experts, stakeholders, and benchmarking. Serves as a resource to clinical teams, administrators and other stakeholders regarding specialty area data and reporting.
- Facilitates rapid improvement events for standard work, improved flow, waste reduction, error proofing, workplace organization and other objectives. Identifies countermeasures needed to address root causes.
Required Qualifications at this Level
Education
BSN Required.
Experience
Minimum of three (3+) years of appropriate clinical experience.
One year experience in hospital administration, performance improvement or process engineering in a healthcare environment is strongly preferred.
Degrees, Licensure, and/or Certification
Current or compact RN licensure in the state of North Carolina required.
BLS required.
Knowledge, Skills, and Abilities
Successful, data driven track record in redesign and/or implementation efforts in the areas of clinical performance improvement.
Demonstrated ability to partner with medical staff leaders, such as a physician advisor or the Chief Medical Officer.
Demonstrated ability to effect change through team structures and achieve measurable outcomes.
Demonstrated experience influencing, managing and coaching in a matrixed organization that includes many learners, including nurses, care managers, caregiver and consumers.
Proficient in Excel, Word, and PowerPoint skills and ability to independently produce documents or aptitude to develop this level of skill within a defined period of time.
Flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information within clients and the organization.
Analytical skills related to independently interpreting, preparing and analyzing data, LOS information, comparisons with relevant federal and/or other performance based data.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
