Duke University Health System (DUHS) Job Descriptions
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DIR, QUALITY & ANALYTICS - DUHS
Job Title: DIR, QUALITY & ANALYTICS - DUHS
Job Code: 5672
FLSA: E
Job Level: J2
Revised Date: 06/01/2025
Supervisory Responsibility:
General Description of the Job Class
The Director of Quality & Analytics for Duke University Health System (DUHS) has the responsibility, accountability and strategic direction for the quality & analytics programs at DUHS and as such provides the leadership in developing a culture of quality in identifying opportunities and initiatives to enhance quality efforts. The Director develops strategic and operational programs that support acute care quality efforts to ensure DUHS continues to be innovative and world renowned in its approaches to Quality.
Duties and Responsibilities of this Level
Manage the acute care quality programs including setting program goals, staffing, alignment with system and entities, budget and execution of work.
Lead a multidisciplinary team coordinating analytics and performance improvement programs related to public reporting, quality and safety analytics and patient experience for the health system.
Deliver projects and data narratives/reports to the acute care executive team, clinicians, and thought leaders.
Public Reporting of Quality - Oversee and direct the research, abstraction and submission and internal reporting of performance for the public reporting of quality initiatives. This includes the CMS quality programs, TJC, Leapfrog, and USNews helping to maintain requirements and top rankings. This person will need to stay abreast of these types of programs throughout the industry and advise Senior Leadership on emerging issues. They would then be responsible for the design and execution of programs to collect, submit and report new metrics for all acute care for DUHS.
Quality Improvement Support - Develop and manage a comprehensive surveillance process to routinely evaluate performance of quality, safety, and patient experience metrics. Facilitate the development, alignment and integration of annual Duke quality priorities and the annual performance improvement plans for Duke University Health System acute care entities. Coordinate and manage health system wide process improvement projects as aligned with organizational priorities impacting quality and safety measures, creating efficiencies, reducing variation and significantly enhancing patient outcomes. Manage relevant acute care hospital executive quality committees and coordinate activities.
Clinical Metrics - Serve as the central point of contact related to internal reporting of clinical metrics, to include ongoing support for quality and safety for acute care entities within the Health System and Board related reporting of quality and safety metrics for acute care for DUHS.
Clinical Benchmarking - Provide oversight for the submission of data to clinical programs (Vizient) and for directing the use of the data to support annual goal setting and performance improvement targets for quality and safety for acute care for DUHS.
Credentialing support - Provide oversight for the delivery of data to the various credentialing bodies for acute care for DUHS.
Required Qualifications at this Level
Education
Master's degree in healthcare or related field is required.
Experience
Minimum of 7 years of experience, with 3 years in a supervisory role.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Strong analytical and communication skills
Strong computer skills to include database analysis
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
