Duke University Health System (DUHS) Job Descriptions
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CLINIC MANAGER
Job Title: CLINIC MANAGER
Job Code: 5683
FLSA: E
Job Level: H1
Revised Date: 12/01/2025
Supervisory Responsibility: Yes
General Description of the Job Class
The Clinic Manager is responsible for the daily operational, clinical (non-nursing), administrative, and patient service functions of one or more ambulatory clinic locations. This role ensures high-quality patient care, efficient clinic operations, and compliance with DUHS policies, procedures, and regulatory standards. The Clinic Manager oversees clinic staff, coordinates resources, supports physician and advanced practice provider teams, and drives performance improvement initiatives. This position reports to the Practice Administrator, and up to the Ambulatory Operations Director to align clinic performance with service line and organizational goals. This role actively participates in planning, resource allocation, and change management efforts within the assigned clinic(s).
Duties and Responsibilities of this Level
Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.
Required Qualifications at this Level
Education
Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
Experience
Minimum of three years of related administrative or clinic management experience required. Experience in ambulatory or outpatient clinic operations preferred.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Strong leadership, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of healthcare operations, scheduling systems, and regulatory requirements.
Strong interpersonal and communication skills to interact effectively with staff, providers, and patients.
Financial acumen, including budget preparation and expense monitoring.
Proficiency with electronic health records and operational reporting tools.
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
